SONALI SATPUTE
Thane
Summary
Dynamic & result-driven Operations Leader with over 17years of experience in healthcare services in corporate sectors. Seeking to leverage a proven track record in optimizing hospital operations, enhancing patient care and driving strategic initiatives in a challenging management role. Committed to contributing strategic vision, operational expertise, and leadership skills to drive organizational success and operational excellence.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Assistant General Manager of Operations
Jupiter Hospital Thane
04.2023 - Current
- Overseeing & optimizing all aspects of hospital operations, including patient admissions, discharges & Turn around Time [TAT] for all operational Processes & investigations
- Ensuring high standards of patient care, overseeing the implementation of effective patient service Protocols.
- Retention of patients' discharge against medical advice.
- Designing & implementing Standard operating Procedures {SOP] to standardize processes & enhance operational efficiency
- Addressing & resolving grievances from patients and attendants, enhancing Patient satisfaction and service quality
- Facilitating the conversion of patients from Outpatients [OP] to [IP] status, streamlining the transition process
- Digitization of emergency department transactions related to investigation and medicine, consumables.
- Successfully implementation of Post discharge follows up appointments for the discharged patient
- Foster relationship with Clinical Team to promote achievement of desired business objective while managing and developing talent monitoring quality and accreditation controlling cost and driving profitability
Senior Manager of Operations
Jupiter Hospital Thane
01.2021 - 04.2023
- Monitoring of CCU’s, CASUALTY, NICU, PICU, PCU, WARDS, BIRTHING and MRD entire hospital operations, inter departmental coordination & proper communications
- Part of the team for Costing- Pricing
- SOP preparation & Execution for various departments
- NABH accreditation – Worked as a Champion at hospital, went through Pre assessment, final assessment, verification assessment, surveillance assessment, reaccreditation assessment
- Assisted in Implementation of HIS module and getting it updated as per the requirements of user departments
- Implementation of CCU & emergency module and getting it updated as per the requirements of user departments
- Contribute to the development, implementation and maintenance of policies, procedures, standards and protocol of the ICU's, Floor, Cathlab, OT, Casualty, MRD, Birthing and ensure adherence to and delivery of the highest level of patient care at all
- Grievance redressal: Addressing patient queries directly and resolving it to satisfaction promptly
Manager of Operations
Jupiter Hospital Thane
05.2016 - 12.2020
- Led role in Operations, bridged informational gaps & resolved Patient & workflow issues to ensure exceptional service delivery
- Preparation of MIS reports & other statements/Performance with a view to apprise management of business operations and assist in critical decision-making report process
- Monitoring Customer/Patient feedback with appropriate corrective and preventive action
- Analysis Of performance Indicators and yearly and Monthly financial MIS presenting it to chief Operating Officer for strategic planning
- Ensuring maximum service delivery in interest of patient and organization
- Inventory Management–Monitoring Department Consumption and Variance, identify the leakages and streamlining the processes
- Training and development for the staff and monitoring their performances
Assistant Manager of Operations
Jupiter Hospital Thane
04.2012 - 04.2016
- Responsible for maintaining patient records within agreed standards and ensuring the quality of record keeping within area of responsibility the implementation of effective patient service protocols
- Designing & implementing SOPs to standardize processes & enhance operational efficiency
- Screening and justification of Materials/Assets requisition
- Managing daily operations of CCU, NICU, PICU, PCU and Emergency departments
- Addressing and resolving grievances from patients & attendants
- Enhancing Patient satisfaction & service quality
Senior Executive of Operations
Jupiter Hospital Thane
04.2009 - 04.2012
- Facilitating the conversion of patient from OP to IP status streamlining the transition process
- Leading internal marketing efforts and organizing health camps to promote hospital services & engage with the community
- Developing policies, business strategy and executing efficient process in coordination with senior management adhering to various accreditation at hospital
Critical Care Coordinator
Jupiter Hospital Thane
08.2007 - 04.2009
- Responsible for daily operations of Critical care units managing overall functioning of the department
- Optimizing Patient Services to improve the overall patient experience
Education
MBA -
D.Y.Patil University
Pune12.2021
PGDMLS -
Symbiosis Centre of health Care
12.2011
PGDHA -
Mumbai University-Garware Institute
12.2007
Bachelor of Science - Chemistry Honors
B.N.Bandodkar College
Mumbai12.2006
Skills
- Operational Excellence
- Continuous Process Improvements
- SOPs and Service delivery
- Patient Experience Enhancement
- Stakeholders Interactions
- Cross-Functional Team leadership
- Team building & Leadership
- Business Process Reengineering
- Cost analysis & Savings
- Analytical & Problem Solving
- High Business Ethics
- Communication & Collaborations
- Decision -making & Visionary
Certification
- NABH-ER Certification Course,April'2017 , Chennai
- Lean Healthcare: Improving Quality & Efficiency -CAHO
Training
- AHPI Global Conclave, 2016, Mumbai
- Patient Safety and Quality Improvement in New-born and Paediatric Care, 02/17
- Patient Safety & Quality - gains conclave at Jupiter Hospital, 2024
- Patient Safety- net gains conclave at Jupiter Hospital, 2024
- 7th International Conference of CAHOCON, 2023, Hyderabad
- CAHOTECH Conference 2023 Digital Conclave, 2023, Delhi
- National healthcare quality Conclave, 2023, Jaslok hospital
- Quality & Safety Conclave: Ensuring Safety & Sustainability in Healthcare, 2024, P.D. Hinduja Hospital
Languages
English
First Language
Hindi
Proficient (C2)
C2
Marathi
Proficient (C2)
C2
Profile Summary
· Expertise in Health care Services, with emphasis on Operational strategy, strategic planning & digital transformation within administration & Operations.
· Excellence in resource allocation, budget planning and management of utilization activities to assure quality services being delivered to the patients.
· Success in delivering the best quality of patient care, setting standards for operational excellence and safeguarding required compliance with regulations as well as hospital policies.
· People Leader, who has successfully led and motivated teams in cross cultural environment towards growth and success in the organization.
References
References available upon request.
Timeline
Assistant General Manager of Operations
Jupiter Hospital Thane
04.2023 - Current
Senior Manager of Operations
Jupiter Hospital Thane
01.2021 - 04.2023
Manager of Operations
Jupiter Hospital Thane
05.2016 - 12.2020
Assistant Manager of Operations
Jupiter Hospital Thane
04.2012 - 04.2016
Senior Executive of Operations
Jupiter Hospital Thane
04.2009 - 04.2012
Critical Care Coordinator
Jupiter Hospital Thane
08.2007 - 04.2009
- NABH-ER Certification Course,April'2017 , Chennai
- Lean Healthcare: Improving Quality & Efficiency -CAHO
MBA -
D.Y.Patil University
PGDMLS -
Symbiosis Centre of health Care
PGDHA -
Mumbai University-Garware Institute
Bachelor of Science - Chemistry Honors
B.N.Bandodkar College
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