Versatile and results-oriented professional with 4+ years of experience in training delivery, program coordination, project support and client facing roles in high-pressure, fast-paced environments. Skilled in multitasking across curriculum development, stakeholder engagement, process optimization, counseling and monitoring and evaluation. Adept at contributing to scale programs, mentoring teams, and ensuring timely, data-informed execution of initiatives.
Overview
5
5
years of professional experience
Work History
Training Officer
Magic Bus India Foundation
Delhi
05.2024 - Current
Facilitated training sessions, activities, and workshops in a variety of settings.
Contributed to curriculum research, leveraging field insights to align programs with current industry demands and educational trends.
Executed training needs assessments and feedback analysis to guide development of new learning modules and enhance training effectiveness.
Contributed to program design and enhancement, ensuring alignment with learner needs and organizational objectives.
Monitored and evaluated participant progress and training effectiveness using pre- and post-assessments, feedback forms, and observation reports.
Developed reporting templates and contributed to M&E documentation to inform program review and funding reports.
Participated in internal audits of training quality and delivery, offering recommendations for enhanced performance and engagement.
Trained and mentored newly hired staff to maintain instructional consistency and uphold training standards.
Effectively managed multiple responsibilities including training, event planning, meeting coordination, and administrative support.
Assisted the manager in daily operations, task delegation, scheduling, and stakeholder coordination.
Identified areas of improvement within existing processes by analyzing feedback from stakeholders.
Provided personalized career guidance to participants, supporting informed decisions on employment and skill-building pathways.
Led one-on-one and group counseling sessions with parents to sensitize communities on the value of vocational training and formal employment for young adults.
Centre Coordinator
Magic Bus India Foundation
Delhi
07.2022 - 04.2024
Organized teams and resources to optimize timely deliverables.
Maintained records of student enrollment data and attendance information.
Managed budgeting activities related to the center's operations and programs.
Supervised a team of volunteers in providing quality services to students and families.
Mobilized potential youth for the training program from the communities.
Delegated work to staff, setting priorities and goals.
Collaborated with other community partners on initiatives aimed at enhancing youth development.
Analyzed financial activities of department to share budgetary input with managers.
Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
Researched and prepared the reports required by management.
Trainee
ICICI BANK
Dewas
08.2021 - 06.2022
Utilized document management system to organize files.
Developed essential skills and techniques through diligent practice.
Managed financial transactions.
Helped customers understating and use mobile applications and online banking.
Assisted customers by answering banking questions and recommending solutions.
Helped customers open and close accounts ,apply for loans and make sound financial decisions.
Education
Post Graduate Diploma in Social Work Counselling -
IGNOU
12-2023
Master of Arts - Political Science
Barkatullah University
Bhopal
06-2017
Post Graduate Diploma in Computer Application -
Makhanlal University
Bhopal
07-2016
Bachelor of Arts - Social Science
Barkatullah University
Bhopal
06-2015
Skills
Training facilitation and needs assessment
Curriculum development
Event planning and coordination
Budget management
Program evaluation and management
Stakeholder engagement
Retention strategies
Research expertise
Performance monitoring
Counseling
Timeline
Training Officer
Magic Bus India Foundation
05.2024 - Current
Centre Coordinator
Magic Bus India Foundation
07.2022 - 04.2024
Trainee
ICICI BANK
08.2021 - 06.2022
Post Graduate Diploma in Social Work Counselling -