Sonali Suchismita

IT Operations Manager

Bangalore

Summary

Analytical and result-oriented Operations Manager with over 6 years of experience in IT service delivery and reporting, now transitioning into Data Analytics. Demonstrated ability to identify business challenges, build interactive dashboards, and provide actionable insights using tools like Power BI, SQL, and Excel. Adept at communicating complex data trends to diverse stakeholders, with a strong focus on improving user experience and operational metrics. Familiar with cloud environments (Azure) and ITIL-aligned processes.

Overview

years of professional experience

years of post-secondary education

Certifications

Work History

Operations Manager

Wipro Ltd

06.2018 - Current

Designed and maintained KPI dashboards in Power BI and Excel to monitor and improve service performance and user experience metrics.
Implemented alert-based reporting systems to notify stakeholders of anomalies or deviations from targets, enabling proactive issue resolution.
Utilized SQL to extract, transform, and analyze large datasets for compliance, vulnerability, and incident reporting.
Collaborated with internal and client teams to identify data-driven solutions aligned with business and user experience goals.
Supported Major Incident Management (MIM) calls by providing real-time data insights and tracking incident resolution performance.
Led the reporting cycle end-to-end, from data collection to visualization, and presented findings to drive short-term actions and long-term improvements.
Defined and tracked operational metrics, identifying patterns in tool usage and driving strategic recommendations to improve adoption.

Education

B.Tech - Electrical & Electronics Engineering

ABIT, Biju Patnaik University of Technology

01.2012 - 01.2016

Skills

Data Analytics & Visualization: Power BI
Advanced Excel
Databases & Programming: SQL
Python
Cloud & Reporting Tools: Microsoft Azure
KPI Dashboards
Alert Mechanisms

Business Metrics & Operations: Root Cause Analysis
Metric Tracking
Process Improvements
Frameworks & Soft Skills: ITIL Knowledge
PMO Certified
Stakeholder Management
Communication

Websites

https://www.linkedin.com/in/sonali-moharatha-271061103

Certification

PMO Certification (Project Management Office)

Additional Information

Strong experience in problem identification, prioritization, and solution discovery using analytics., Skilled in creating 3-month roadmaps addressing recurring business and operational challenges., Comfortable working cross-functionally to drive metric adoption and enhance overall experience quality.

Timeline