SONALI SWAIN
Bhubaneswar
Summary
Results-driven Sales Associate known for productivity and efficient task completion. Specialize in customer relationship management, product knowledge, and persuasive communication. Excel in active listening, problem-solving, and adaptability to meet diverse client needs and drive sales success.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Sales Associate
Biswakalyani Enterprises
Bhubaneswar
09.2025 - 02.2026
- Analyzed market trends to identify opportunities for business growth.
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked with cross-functional teams to achieve goals.
- Recognized by management for providing exceptional customer service.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Achieved cost-savings by developing functional solutions to problems.
- Assisted customers with product selections and inquiries.
- Answered incoming telephone calls to provide store, products and services information.
Junior Academic Counsellor
Kalinga Academy
Bhubaneswar
01.2022 - 07.2025
- Conducted individual counseling sessions to support student mental health.
- Assisted in crisis intervention, providing immediate support to students in distress.
- Educated families on available resources and support services within the community.
- Monitored clients' daily activities and responded appropriately when needed.
- Established collaborative relationships with parents and guardians in order to provide effective care for their children.
- Provided guidance and support to clients during career transitions and educational decision-making processes.
- Collaborated to set goals and outline steps to achieve objectives.
- Provided educational support by assisting students with their academic work as well as helping them develop problem solving skills.
Education
Post-Graduate Certificate - Hindi
IGNOU
Bhubaneswar 09.2023 - 09.2025
Bachelor of Arts - Hindi
Rama Devi Women's University
Bhubaneswar 04.2017 - 01.2020
12th - ARTS
Rama Devi Women's Junior College
BhubaneswarHigh School Certificate Examination -
S M Girls High School
BhubaneswarSkills
- MS OFFICE
- Academic counseling
- Customer service
- Problem solving
- Superb time management
- Persuasion techniques
- Multi-tasking strength
- Price quote preparation
- Self-checkout assistance
Certification
- PG-DCA
Languages
- Hindi
- English
- Odia
Personal Information
- Father’s Name:- Prasanta Swain
- Mother’s Name:- Seema Swain
- DOB:- 24.06.2000
- Gender:- Female
- Nationality:- Indian
- Marital Status:- Unmarried
- Religion:- Hindu
Timeline
Sales Associate
Biswakalyani Enterprises
09.2025 - 02.2026
Post-Graduate Certificate - Hindi
IGNOU
09.2023 - 09.2025
Junior Academic Counsellor
Kalinga Academy
01.2022 - 07.2025
Bachelor of Arts - Hindi
Rama Devi Women's University
04.2017 - 01.2020
12th - ARTS
Rama Devi Women's Junior College
High School Certificate Examination -
S M Girls High School