SONALI WALTER
LUCKNOW
Summary
Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Highly motivated with desire to take on new challenges.
Overview
6
6
years of professional experience
Work History
Corporate Manager
Chandan Hospital Ltd
Lucknow
11.2022 - 03.2024
- Managed a team of corporate professionals to ensure successful completion of designated tasks.
- Developed and implemented strategies for increasing employee engagement and satisfaction.
- Organized, delegated and monitored tasks to ensure that all TPA deadlines were met.
- Coordinated with other departments to ensure smooth operations across the organization.
- Provided guidance on technical issues related to corporate management systems.
- Reviewed claim settlements to figure out the errors or unjustified deductions.
- Eliminating the internal cause for deductions.
- Prepared presentations and Proposals for tie up.
Assistant Manager Corporate
Chandan Hospital Limited
Lucknow
04.2020 - 10.2022
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Managed customer service inquiries and complaints in a timely manner.
- Kept track of every claim from its initial processing to final settlement.
- Supervised daily operations including scheduling shifts, assigning duties.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Coordinated with TPA for approvals and settlements.
TPA Coordinator
Chandan Hospital Limited
Lucknow
10.2018 - 03.2020
- Provided administrative support to the TPA team by processing incoming documents and maintaining accurate records.
- Maintained up-to-date knowledge of relevant regulations, policies, and procedures related to TPA services.
- Assisted in the development of departmental budgets and monitored expenses for accuracy.
- Coordinated with internal departments and external vendors to ensure timely completion of tasks.
- Acted as a liaison between clients and the TPA team to facilitate communication regarding service delivery.
Back Office Executive
Omninet Technologies Limited
Lucknow
10.2017 - 09.2018
- Compiled and maintained records of customer accounts and invoices.
- Provided administrative support to the back office staff including filing, photocopying, faxing and data entry.
- Processed customer orders accurately and efficiently in accordance with established procedures.
- Handled incoming calls from customers regarding inquiries or complaints.
- Maintained accurate financial records including invoices, payments, receipts and other transactions.
Education
M.COM - COMMERCE
LUCKNOW UNIVERSITY
LUCKNOW01-2017
INTERMEDIATE - COMMERCE
CHRIST CHURCH COLLEGE
LUCKNOW01-2012
High School Diploma -
CHRIST CHURCH COLLEGE
LUCKNOW01-2010
MBA - Operations Management
Indra Gandhi National Open University
LucknowSkills
- Cross-functional Team Coordination
- Corporate Communications
- Operations Management
- Time Management
- Customer Relationship Management (CRM)
Accomplishments
- Awarded with Elite Membership Certificate consecutively for three years
- Dale Carnegie Certificate of Achievement
- Certification of completion of BASIC LIFE SUPPORT by Foralis Hospital & Health Care Consultations in 2019
Languages
Hindi
First Language
English
Advanced (C1)
C1
HOBBIES
- Travelling
- Swimming
- Dancing
DECLARATION
- To the best of my knowledge and belief, I hereby certify that the aforementioned specifics and facts are true, accurate and comprehensive.
Timeline
Corporate Manager
Chandan Hospital Ltd
11.2022 - 03.2024
Assistant Manager Corporate
Chandan Hospital Limited
04.2020 - 10.2022
TPA Coordinator
Chandan Hospital Limited
10.2018 - 03.2020
Back Office Executive
Omninet Technologies Limited
10.2017 - 09.2018
M.COM - COMMERCE
LUCKNOW UNIVERSITY
INTERMEDIATE - COMMERCE
CHRIST CHURCH COLLEGE
High School Diploma -
CHRIST CHURCH COLLEGE
MBA - Operations Management
Indra Gandhi National Open University
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