Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Sonalika Shailendra

Mumbai

Summary

Experienced Senior Analyst with a focus on data solutions, bringing 2 years of relevant expertise in the data domain. Proficient in SQL and Power BI, with a strong skill set in data analytics, warehousing, and ETL processes. Proven ability in data profiling, cleaning, and developing interactive dashboards. Eager to tackle new challenges and leverage emerging technologies.

Overview

10
10
years of professional experience

Work History

Senior Associate Analyst

WNS
Mumbai
03.2023 - 03.2025
  • Integrated multiple new sources after profiling and cleansing data in master data system.
  • Demonstrated knowledge of relational database concepts, including tables and normalization.
  • Executed simple and complex SQL queries for data manipulation, definition, and control.
  • Developed interactive dashboards in Power BI to enhance client insights.
  • Automated data analysis and reporting tasks, saving 200 hours for clients.
  • Maintained clear communication with stakeholders to ensure alignment and satisfaction.
  • Gathered requirements effectively, ensuring timely completion of project objectives.
  • Prioritized and refined backlog in JIRA while facilitating Agile ceremonies.

Senior Associate

WNS
Mumbai
03.2019 - 03.2023
  • Delivered administrative and troubleshooting support via ticketing system.
  • Resolved operational and system performance issues using SAP GUI.
  • Gathered requirements from clients for account creation processes.
  • Processed requests for account deletion, client detail updates, and password resets.
  • Raised P1 tickets for clients during power outages, coordinating with Major Incident Management team.

Customer Advisor

Tech Mahindra
Mumbai
05.2018 - 02.2019
  • Acted as a front-line customer support and analytics resource, providing assistance to clients and internal users.
  • Focused on analyzing sales and operational data related to equipment and services.
  • Supported internal users with timely sales performance reporting.

Business Development Executive

Shruti Creation Pvt. Ltd.
Mumbai
11.2016 - 08.2017
  • Contributed to operations and business team focusing on client engagement and sales data documentation.
  • Facilitated client interactions to gather and document sales data effectively.
  • Ensured accuracy of sales records through rigorous data entry and adherence to compliance processes.

Operation Executive

Weblink India Pvt Ltd.
Delhi
09.2015 - 11.2016
  • Verified payments received from international clients to maintain proper accounting.
  • Maintained client database while auditing interactions and resolving disputes effectively.
  • Demonstrated attention to detail and commitment to high-quality customer service.

Education

Master of Computer Applications -

Sikkim Manipal University
Jaipur
08-2016

Bachelor of Computer Applications -

Kanoria Mahila Mahavidyalaya (Rajasthan University
Jaipur
07-2013

Skills

  • Microsoft SQL Server and Power BI
  • Data visualization and analytics
  • ETL processes and data cleaning
  • Data profiling and warehousing
  • Data modeling techniques
  • Agile methodology and JIRA
  • SAP GUI proficiency
  • MS Excel expertise

Accomplishments

    Rewarded for the best and most consistent performance in WNS

Timeline

Senior Associate Analyst

WNS
03.2023 - 03.2025

Senior Associate

WNS
03.2019 - 03.2023

Customer Advisor

Tech Mahindra
05.2018 - 02.2019

Business Development Executive

Shruti Creation Pvt. Ltd.
11.2016 - 08.2017

Operation Executive

Weblink India Pvt Ltd.
09.2015 - 11.2016

Master of Computer Applications -

Sikkim Manipal University

Bachelor of Computer Applications -

Kanoria Mahila Mahavidyalaya (Rajasthan University

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Sonalika Shailendra