Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Career Overview
References
Hobbies and Interests
Work Preference
Work Availability
Quote
Timeline
Barista
Sonali Kamra

Sonali Kamra

Delhi

Summary

Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

Overview

4
4
years of professional experience

Work History

Customer Relationship Manager

Decathlon Sports India
09.2023 - 03.2024
  • Streamlined internal processes by integrating CRM software with other business systems, enhancing team efficiency.
  • Championed a culture of continuous improvement by regularly reviewing and updating CRM processes and strategies, maintaining a focus on achieving organizational goals.
  • Analyzed customer behavior to identify trends and optimize marketing strategies for increased revenue growth.
  • Collaborated with the product development team to incorporate user feedback into product improvements, increasing overall user satisfaction.
  • Trained sales team on CRM tools, boosting productivity and lead conversion rates.
  • Coordinated with IT department to ensure seamless integration of new CRM features and functionalities across all relevant platforms.
  • Reduced churn rate by introducing loyalty programs aimed at rewarding long-term customers.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Enhanced customer satisfaction by addressing and resolving customer queries, concerns, and complaints in a timely manner.
  • Delivered exceptional after-sales support by maintaining regular contact with clients, ensuring their continued satisfaction with purchased products or services.
  • Managed department call volume of 100+ calls per day and coordinated department schedules to maximize coverage during peak hours.
  • Managed customer relations on ongoing basis to maximize customer retention.

Customer Relationship Manager

Decathlon Sports India
03.2022 - 09.2023
  • Worked with store managers to implement new displays, promotions and store layout changes.
  • Monitored competitor strategies, adapting visual merchandising techniques to stay ahead in market.
  • Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
  • Revamped store layout to improve customer flow and overall shopping experience, resulting in better customer satisfaction ratings.
  • Updated signage regularly to reflect current promotions or markdowns, improving clarity for customers seeking sale items within store environment.
  • Created engaging POP displays that effectively promoted high-margin items, increasing impulse purchases from customers.
  • Supervised and trained team of merchandising associates, verifying accuracy and efficiency in work processes.
  • Researched current trends in visual merchandising to create modern and attractive displays.
  • Partnered with store personnel during remodels or relocations to ensure seamless transition of visual merchandising elements into new spaces.
  • Worked closely with buying team to ensure inventory levels were maintained for proper merchandise representation on shop floor.

Department Manager

Max Fashion
10.2021 - 12.2021
  • Leading and supervising a team of 8 employees, including hiring, training, and performance management.
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Collaborated with other department managers to develop cross-functional promotions that drove store-wide sales growth.
  • Managed departmental budgets, resources, and expenses, optimizing allocation to maximize efficiency and cost-effectiveness.
  • Resolved escalated customer complaints professionally and diplomatically, ultimately turning dissatisfied shoppers into loyal patrons.

Retail Sales Associate

Stanmax
03.2020 - 05.2020
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.

Education

Bachelor's in Retail Management - Retail Management

Dr. Bhim Rao Ambedkar University
Moti Nagar , Karampura New Delhi
2023

Senior Secondary, CBSE - Commerce With Maths

Govt.Girls.Sr.Sec School No.1
Roopnagar, India
2020

Secondary Education, CBSE -

Govt.Girls.Sr.Sec School No.1
Roopnagar, India
2018

Skills

  • Sales Proficiency
  • Revenue Growth
  • Customer Success Management
  • Business Development and Planning
  • Motivational Leadership
  • Budgeting and Forecasting

Accomplishments

Secured First position in the State Level Skill Competition for Retail Trade by the Govt. of NCT of Delhi, Vocational Education Branch: 2018-19.

Languages

English
Hindi

Career Overview

Accomplished retail management professional known for consistently achieving and exceeding sales targets while maintaining operational excellence. Expertise in staff training, visual merchandising, and creating engaging customer experiences. Seeking a challenging retail management role to contribute leadership and drive growth for a forward-thinking organization.

References

References available upon request.

Hobbies and Interests

  • Practicing yoga
  • Travelling

Work Preference

Work Type

Full Time

Location Preference

HybridRemoteOn-Site

Important To Me

Work-life balanceCareer advancementFlexible work hoursWork from home optionPaid time offPaid sick leaveTeam Building / Company Retreats4-day work weekPersonal development programs

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The cave you fear to enter contains the treasure you seek.
Joseph Campbell

Timeline

Customer Relationship Manager

Decathlon Sports India
09.2023 - 03.2024

Customer Relationship Manager

Decathlon Sports India
03.2022 - 09.2023

Department Manager

Max Fashion
10.2021 - 12.2021

Retail Sales Associate

Stanmax
03.2020 - 05.2020

Bachelor's in Retail Management - Retail Management

Dr. Bhim Rao Ambedkar University

Senior Secondary, CBSE - Commerce With Maths

Govt.Girls.Sr.Sec School No.1

Secondary Education, CBSE -

Govt.Girls.Sr.Sec School No.1

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