Sonali Thakur Kaling
Hyderabad
Summary
Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success.
Overview
7
7
years of professional experience
Work History
Data Operations Analyst
Apple
07.2021 - Current
- Use in house tools to transcribe and annotate data for various projects.
- Go through content (online and offline), extract information, provide needed information through tools with high accuracy and consistency.
- Perform quality evaluation of transcription and annotation results produced by different sources.
- Collaborate with team members on day-to-day problem solving and projects.
- Use root cause analysis method to improve the performance of the team.
- Use deductive reasoning based on information provided in contextual turns to ensure data labeling is of the highest quality.
Transaction Risk Investigator
Amazon
07.2020 - 03.2021
- Ensure high quality decision by applying TRMS standard operational procedures.
- Identify known fraud patterns, discover new modus operandi trends and take actions to minimize risks.
- Use a wide range of internet and in-house tools to research transactions and gather data to make accurate decisions.
- Take appropriate actions to identify and help minimize Amazon's financial, legal and reputational risk.
- Maintain high levels of confidentiality and data security standards.
Content Specialist
Uber
09.2018 - 06.2020
- Worked with multiple lines of businesses to create content that is used by agents to address rider and driver issues.
- Worked with the legal and product teams to create policies regarding new products, features, refunds and appeasements.
- Worked with the marketing teams to roll out driver incentives and promotions to riders.
- Created and updated SOP's for driver processes Eg: Account activation, Leasing, Document approval, payments and vehicle listings.
- Coordinate between multiple teams to ensure that content across all LOB's is correct and up to date.
- Worked with stakeholders to ensure smooth product launches and to ensure deadlines were met. This was done through Jira requests.
- Was the point of contact between BPO's and the content team.
- Tracked and audited BPO data to improve metrics like customer satisfaction.
Machine Learning Data Associate
Amazon
09.2017 - 09.2018
- Worked on transcription of data given to Alexa to improve the performance and quality of Alexa.
- Was a part of Transcription, Verification and Annotation teams to improve Alexa efficiency.
Education
Bachelor of Technology (BTech) - Electronics And Communications Engineering
Gitam University
06.2017
MPC -
Sri Chaitanya Junior College
06.2013
Skills
- Root Cause Analysis
- Project Management
- Strategic Planning
- Business Development
- Risk Analysis
- Business Analysis
- Quality Assurance
- Microsoft Excel expertise
- Stakeholder Management
- Data Annotation Tools
- Subject matter expertise
- CMS management
Timeline
Data Operations Analyst
Apple
07.2021 - Current
Transaction Risk Investigator
Amazon
07.2020 - 03.2021
Content Specialist
Uber
09.2018 - 06.2020
Machine Learning Data Associate
Amazon
09.2017 - 09.2018
Bachelor of Technology (BTech) - Electronics And Communications Engineering
Gitam University
MPC -
Sri Chaitanya Junior College
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