SONAM ANIKET RAUL
Mumbai
Summary
Results-driven Operations & Logistics Manager with 13+ years of experience in pan-India administration, procurement, inventory, and client relationship management. Proven track record in optimizing logistics solutions, managing cross-functional teams, and supporting clinical trial logistics. Adept at driving operational excellence, process improvements, and cost-saving strategies while ensuring full compliance and service quality.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Manager – Procurement & Inventory
Marken Ltd.
Mumbai
05.2018 - Current
- Oversaw procurement and inventory for six warehouses across India; optimized flow, reduced costs, and ensured stock accuracy.
- Led pan-India administrative operations, including compliance, reporting, and inter-departmental coordination.
- Built and maintained strong client relationships, ensuring quick resolutions and satisfaction for ongoing clinical programs.
- Delivered logistics solutions for complex healthcare and pharma shipments, aligned with GDP and Marken policies.
- Coordinated DTP/DFP (Direct-to-Patient/From-Patient) logistics nationally; ensured timely, regulatory-compliant delivery.
- Managed operations reporting via Maestro; enabled faster, more accurate data delivery to stakeholders.
Executive – Air Imports
Bollore Logistics India Ltd.
05.2017 - 05.2018
- - Managed import shipment documentation, CHA coordination, and client billing.
- - Maintained efficient overseas communication and import cycle integrity.
Customer Service Associate
Marken Ltd.
08.2016 - 05.2017
- - Handled pan-India biological sample logistics; ensured import/export compliance and delivery tracking.
- - Monitored project milestones and liaised with hospital sites for smooth operations.
Sr. Executive – Customer Service & Ops
Western Arya Transports (Rhenus)
09.2011 - 07.2015
- - Managed warehousing, transportation, SLA adherence, and team performance.
- - Prepared detailed MIS reports and ensured real-time client updates.
- - Led smooth coordination across state branches and ensured service consistency.
Education
PGDM (Distance Learning) - Supply Chain Management
Diploma - Logistics & Supply Chain
Bachelor of Commerce - B.Com
Skills
- Tally
- MS Office
- Maestro
- Track & Trace
- Windows OS
Certification
- IATA Cargo Introductory Course
- Dangerous Goods Handling Course
- Diploma in office automation, accountancy, and graphics
Languages
English, Hindi, Marathi
CORE COMPETENCIES
- Operations, customer service, and administrative management (Pan India)
- Procurement and inventory control
- Logistics solutions and distribution strategy
- Client Relationship & Key Account Management
- Clinical Trial & Regulatory Logistics
- Compliance (GDP, IATA)
- Cost optimization and resource planning, MIS and reporting
Timeline
Manager – Procurement & Inventory
Marken Ltd.
05.2018 - Current
Executive – Air Imports
Bollore Logistics India Ltd.
05.2017 - 05.2018
Customer Service Associate
Marken Ltd.
08.2016 - 05.2017
Sr. Executive – Customer Service & Ops
Western Arya Transports (Rhenus)
09.2011 - 07.2015
PGDM (Distance Learning) - Supply Chain Management
Diploma - Logistics & Supply Chain
Bachelor of Commerce - B.Com
Similar Profiles
Manasvi Mahesh PawarManasvi Mahesh Pawar
Billing Associate at Marken Ltd.Billing Associate at Marken Ltd.
Bianca MihalacheBianca Mihalache
Client Relationship Manager at Marken Ltd.Client Relationship Manager at Marken Ltd.
Alex AyalaAlex Ayala
CUSTOMER SERVICE REPRESENTATIVE at MARKENCUSTOMER SERVICE REPRESENTATIVE at MARKEN
AAKASH SABALEAAKASH SABALE
Support Executive Service Engineer at Dak System IncSupport Executive Service Engineer at Dak System Inc
ROHAN SINGHROHAN SINGH
Client Advisor at GUCCIClient Advisor at GUCCI