SONAM DAS
PURI
Summary
Diplomatic Customer Service Agent versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction.Trained in connecting with customers to build positive relationships and strengthen loyalty.
Overview
4
4
years of professional experience
Work History
Customer Service Agent
INDOTHAI BHUBANESWAR PRIVATE LIMITED
Bhubaneswar
04.2023 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked effectively in team environments to make the workplace more productive.
- Assisted in resolving issues related to lost luggage by coordinating with other departments involved in the process.
- Monitored the boarding process, ensuring that all passengers had proper documentation before allowing them to board the plane.
- Responded quickly and effectively to emergency situations such as medical emergencies or inclement weather conditions.
- Greeted passengers, directed them to their designated areas, and provided assistance with any questions or concerns.
Junior Customer Agent
AI AIRPORT SERVICES LIMITED
Bhubaneswar
01.2022 - 04.2023
- Greeted passengers, directed them to their designated areas, and provided assistance with any questions or concerns.
- Provided customer service support at check-in counters, including issuing tickets and baggage tags as well as handling payments.
- Helped customers with special needs to board and disembark from aircraft.
- Inspected luggage for prohibited items and ensured that it was in compliance with airline regulations.
- Verified flight manifests prior to departure to ensure accuracy of passenger information.
Customer Service Executive
Janus Aviation Private Limited
Bhubaneswar
03.2020 - 07.2021
- Ensured that all customer queries were handled quickly and professionally.
- Handled complaints from customers regarding services or products related to the company's operations.
- Monitored the boarding process, ensuring that all passengers had proper documentation before allowing them to board the plane.
- Assisted disabled passengers with boarding and disembarking from aircrafts.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Education
Bachelor of Commerce - Accounting
S.C.S AUTONOMUS COLLEGE, PURI
PURI05-2019
Bachelor of Commerce -
S.C.S JUNIOR COLLEGE, PURI
PURI04-2016
SCHOOLING -
Kendriya Vidyalaya, Puri
Puri04-2013
Skills
- Passenger Assistance
- Operational Efficiency
- Effective Communication
- Friendly, Positive Attitude
- Customer Relations
- Teamwork and Collaboration
Languages
English
First Language
Odia
Beginner
A1
Hindi
Beginner
A1
Accomplishments
- ACHEIVER AS EXCEPTIONAL CONTRIBUTION AT COUNTER AND BOARDING GATE DURING THE GHA CUTOVER.
Timeline
Customer Service Agent
INDOTHAI BHUBANESWAR PRIVATE LIMITED
04.2023 - Current
Junior Customer Agent
AI AIRPORT SERVICES LIMITED
01.2022 - 04.2023
Customer Service Executive
Janus Aviation Private Limited
03.2020 - 07.2021
Bachelor of Commerce - Accounting
S.C.S AUTONOMUS COLLEGE, PURI
Bachelor of Commerce -
S.C.S JUNIOR COLLEGE, PURI
SCHOOLING -
Kendriya Vidyalaya, Puri
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