Sonam Dolker
Bengaluru
Summary
Dynamic sales professional with a proven track record at Accenture, excelling in relationship development and client engagement. Adept at generating leads and negotiating deals, I leverage effective communication and critical thinking to drive business growth and enhance customer satisfaction. Committed to delivering results and fostering long-term partnerships.
Overview
10
10
years of professional experience
Work History
Sales Representative
Accenture
Bangalore
11.2024 - Current
- Cultivated strong client relationships through proactive communication and dedicated support.
- Provided product training and support to clients, enhancing user experience.
- Responded to inquiries from prospective customers, clarifying product features and services to enhance understanding.
- Generated new sales leads by cold calling and leveraging networking activities to expand client base.
- Provided technical support for customers using the company's products or services.
- Negotiated deals and handled complaints or objections.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Welcomed customers and provided assistance at the front desk.
Business Development Manager
Indusind Bank
09.2022 - 05.2023
- Drove growth and expansion of bank clients by identifying new business opportunities, developing strategic partnerships, and cross-selling products to enhance customer base.
- Identified potential business opportunities through networking and market research.
- Generated qualified leads through targeted outreach and research efforts.
Senior Corporate Agency Manager
HDFC Life
02.2022 - 09.2022
- Communicated consistently with insurer to ensure efficient claims processing and timely settlement, followed up on outstanding issues, and addressed queries to expedite resolution.
- Ensuring the timely payment of new and renewal policies by closely monitoring policy payment schedules, making payments promptly, and coordinating with the relevant departments or insurers to ensure seamless transactions for both new and renewed policies, avoiding any delays or lapses in coverage.
- Assessed clients' unique financial objectives and challenges through consultative engagement, recommending and selling suitable products aligned with their specific needs and risk appetite.
Customer Executive
Novocura Tech Health Service
04.2019 - 11.2021
- Managed service escalations and resolved problem tickets while providing feedback to senior management.
- Supported decision-making on complex complaints daily.
- Coordinated with doctors on prescription management, ensuring timely generation, review, and delivery.
Phone Banking Officer
Concentrix
06.2016 - 07.2018
- Resolved customer issues, including disputes related to incorrect transactions and unauthorized charges.
- Resolved customer queries nationwide regarding retail bank accounts.
- Ensured adherence to bank security policies, protecting customers' confidential information during interactions.
- Adapted to diverse teams to meet evolving business needs.
Education
Bachelors of Commerce - Bachelors of Commerce
Mysore University
Mysore, India06-2016
High School Diploma -
Central School For Tibetans
Hubli, India05-2013
Skills
- Sales Presentations
- Pipeline Development
- Business development
- Client Consultations
- Customer retention
- Relationship Development
- Client engagement
- Effective communication
- Relationship management
- Customer service
- Time management
- Problem solving
- Critical thinking
- Adaptability
- Team collaboration
Accomplishments
During my time at Novocura Tech Health Service, I was recognized with multiple Performer of the Month and Employee of the Month awards for my excellence in managing service escalations and resolving complex issues efficiently. This experience, along with my strong background in business development, insurance, and customer service, has honed my ability to drive results and deliver high-quality support across various roles.
Hobbies and Interests
In my free time, I enjoy reading books and hiking, which helps me unwind and stay connected with nature while continually expanding my knowledge.
Languages
English
Proficient (C2)
C2
Tibetan
Native
Native
Hindi
Proficient (C2)
C2
Timeline
Sales Representative
Accenture
11.2024 - Current
Business Development Manager
Indusind Bank
09.2022 - 05.2023
Senior Corporate Agency Manager
HDFC Life
02.2022 - 09.2022
Customer Executive
Novocura Tech Health Service
04.2019 - 11.2021
Phone Banking Officer
Concentrix
06.2016 - 07.2018
Bachelors of Commerce - Bachelors of Commerce
Mysore University
High School Diploma -
Central School For Tibetans