Sonam Gonnade
Gadchiroli
Summary
To secure a challenging position in reputed organization, which offers good environment, scope for overall self-development as well as to make major contribution to the company's success.
Overview
7
7
years of professional experience
Work History
Senior Analyst
IQVIA RDS(India) Private Limited
02.2022 - Current
- Working on ticketing tool ServiceNow
- Created new hire and rehire account for user
- Resolved request on timely deliverables and improved client satisfaction rates.
- Collaborated with cross-functional teams to identify areas of improvement, leading to increased effectiveness.
- Worked with incident management team to resolve issue
- Used Citrix tool to access the resources
- Omitted Placeholders and created Signpost as per study requirements
- Worked as per multiple access request type
- Resolved the tickets as per the SLA
- Having management skill as well by allocating request within team on basic of priority of Requests.
Service Desk Administrator and Access Provisioning
ATOS Syntel Private Limited
05.2018 - 02.2022
- Working on ticketing tool ServiceNow
- Created Shared Mailbox for users
- Created New account for user
- Worked with incident management team to resolve issue
- Created Security and Distribution groups in Active Directory
- Used Citrix tool to access the resources
- Provided access of Mailbox, Calendar, DL, Public Folder
- Used power shell commands to manage exchange
- Provided support to third party applications like RSA or MFA
- Installation, configuration and troubleshooting of operating system and applications
- Outlook configuration and troubleshooting
- Resolved the tickets as per the SLA
- Handling escalations.
Clinical Research Associate
ATOS Syntel Private Limited
04.2017 - 05.2018
- Reviewed the document thoroughly
- Identify the right metadata for the artifact and upload the documents and select Document type and Subtype
- Ensured the metadata was properly entered in the workflow tools Veeva Vault eTMF and Subway Tool
- Putting the document in the Draft state and following up on that with the Respective Study lead if having any query about document
- Identification of clinical documents, including but not restricted to study, site, country & project level
- Ensure 100% quality
- Meet the set production target as per agreed timelines
- Maintaining daily production and Quality reports for team.
Education
M.Pharm -
Nagpur University
01.2016
B.Pharm -
Nagpur University
01.2014
H.S.C (Sci) -
Nagpur Divisional Board
01.2010
S.S.C -
Nagpur Divisional Board
01.2008
Skills
- Good software and computer skill, including MS Word, MS Office, MS Excel, PDF, Browsing and Surfing various Databases etc
- Ability to perform under stringent timelines
- Good team management skill and communication skills
- Good planning, time management and prioritization skills
- Quick learner
Languages
English, Hindi, Marathi
Areas Of Interest
- Active Directory Administration
- Identity and Access Management
- Exchanging Application Management
- Application Support administration.
Handled Tools
- Service-Now Ticketing Tool
- Active Directory
- Microsoft outlook
- Power shell
- Fax2mail
- Microsoft Exchange console
- Power BI
- Google Cloud Console
- Subway Tool
- Veeva Vault eTMF
- ETMF 4 Tool
- CREDI
- Origin
Personal Information
- Date of Birth: 01/07/93
- Nationality: Indian
- Marital Status: Un-Married
Extracurricular Activities
Actively participate and Organize Fun activity at office and virtually.
Actively taken part as mentor to provide Knowledge transfer within team.
Training
- Microsoft Excel training
- Lean Six Sigma
Timeline
Senior Analyst
IQVIA RDS(India) Private Limited
02.2022 - Current
Service Desk Administrator and Access Provisioning
ATOS Syntel Private Limited
05.2018 - 02.2022
Clinical Research Associate
ATOS Syntel Private Limited
04.2017 - 05.2018
M.Pharm -
Nagpur University
B.Pharm -
Nagpur University
H.S.C (Sci) -
Nagpur Divisional Board
S.S.C -
Nagpur Divisional Board
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