SONAM KUMARI

Scrum Master with 5 years of experience leading Agile teams in the financial sector. Expertise in facilitating Scrum ceremonies and driving continuous improvement for complex project delivery. Proficient in managing cross-functional teams to produce high-quality digital solutions and compliance tools. Strong background in Agile methodologies, including Scrum, SAFe, and Kanban, focused on enhancing team performance and stakeholder satisfaction.

• Professional Scrum Master(CSM-1)
• Scrum Master Accelerator Program(Hello SM)
• Agile Scrum for Beginners, SM Prep
• SAFe 6.0
• Kanban

• Agile Methodologies: Expertise in Scrum, SAFe, and Kanban, with deep knowledge of implementing and improving Agile practices to optimize team performance.
• Leadership & Coaching: Strong servant leadership skills, including coaching teams to self-organize, adopt Agile principles, and achieve higher Scrum maturity.
• Collaboration and communication: Excellent communication skills for facilitating collaboration among cross-functional teams, stakeholders, and external parties
• Problem Solving & Risk Management: Ability to proactively identify and mitigate risks, resolve conflicts, and remove impediments to ensure continuous delivery. Stakeholder Management: Skilled in managing stakeholder relationships, ensuring alignment of goals, and reporting project status and progressess.
• Continuous Improvement: Passion for driving continuous improvement through retrospectives, feedback loops, and refining processes for optimal performance.

• Agile Tools: Jira, Azure DevOps (ADO), Trello, Confluence, ServiceNow, Rally ,Trillo,TDD/BDD
• Reporting and Metrics Tools: Power BI, Excel (for tracking velocity, burn-down charts, and KPIs)
• Collaboration Tools: MS Teams, Slack, SharePoint
• Process Management: Kanban Boards, Sprint Backlog, and Release Management tools

• Facilitating Agile Ceremonies: Leading Scrum ceremonies, including Daily Stand-ups, Sprint Planning, Sprint Reviews, and Retrospectives to ensure maximum value delivery.
• Managing Backlogs: Collaborating with Product Owners to maintain a well-prioritized backlog, ensuring the team is focused on delivering business value.
• Team Coaching & Development: Coaching teams to follow Agile principles, increase their Scrum maturity, and improve overall team performance and collaboration.
• Identifying & Removing Impediments: Proactively identifying and removing any obstacles hindering the team’s progress, ensuring continuous delivery.
• Risk Mitigation: Managing risks and ensuring that the team remains focused on delivering high-quality products by addressing blockers early.
• Facilitating Collaboration: Encouraging collaboration between onshore and offshore teams, ensuring they work together effectively across multiple time zones and priorities.
• Stakeholder Communication: Regularly communicating with stakeholders to provide updates on project timelines, risks, and progress. Ensure transparency and alignment across teams.
• Scrum Metrics & Reporting: Tracking key metrics (velocity, burn-down charts, predictability) and ensuring the team’s performance aligns with project goals.
• Improving Team Practices: Continuously improving team processes and workflows to enhance efficiency and quality, driving long-term improvement in Scrum practices.
• Supporting Agile Transformation: Promoting Agile principles and methodologies across the organization, helping teams adopt and scale Agile practices.
• Sprint Backlog Management: Ensuring that the team’s sprint backlog is maintained and that team members are assigned tasks appropriately in tools like Jira.
• Conflict Resolution: Managing and resolving conflicts within the team, ensuring that issues are addressed in a timely and constructive manner to foster a positive team environment.

Project 1

Project: Economic Assistance Fund Tracker (DEA Fund) – RBI
Role: Scrum Master

Overview:
Led an Agile team to develop the Economic Assistance Fund Tracker (DEA Fund) for the Reserve Bank of India, enhancing fund tracking, allocation transparency, and reporting for development and economic assistance programs.

Key Responsibilities:

• Facilitated all Scrum ceremonies (Sprint Planning, Stand-ups, Retrospectives).
• Managed the product backlog in collaboration with the Product Owner, ensuring alignment with business needs.
• Coordinated cross-functional teams to address dependencies and remove blockers.
• Communicated regularly with RBI stakeholders, managing risks and progress, and ensuring the system met compliance and regulatory standards.

Key Achievements:

• Delivered a secure, scalable platform that streamlined the tracking of DEA fund allocations.
• Increased team velocity, improving sprint predictability and delivery timelines.
• Ensured alignment with RBI’s regulatory, security, and compliance requirements for financial data

Project: Doorstep Banking for Senior Citizens & Incapacitated Individuals
Role: Scrum Master

Overview:
Led an Agile team to develop a Doorstep Banking Service for senior citizens and incapacitated individuals, enabling them to access essential banking services (withdrawals, deposits, balance inquiries) at home.

Key Responsibilities:

• Facilitated Scrum ceremonies and collaborated with cross-functional teams to prioritize and deliver features.
• Ensured the service adhered to security protocols and regulatory standards.
• Coordinated with field agents and customer service to ensure smooth service delivery.

Key Achievements:

• Launched the service to 5,000+ customers, improving customer satisfaction by 40%.
• Integrated secure authentication features (biometric verification, OTP) to ensure transaction safety.
• Reduced operational costs by 25% through automation of service requests and scheduling.