Sonam Mourya
Ahmedabad
Summary
To be able to contribute to organization's objective through service and responsibility. To seek ways in developing a successful career where my skills are effectively utilized to their fullest potential and produce
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
CSR Executive
IIMT Studies
Ahmedabad
09.2021 - 06.2023
- Maintaining customer records, and collaborating with other departments.
- Managed customer profiles and updated records in the system.
- Resolved customer complaints/enquiries effectively and efficiently.
- Collaborated with team members to enhance service delivery.
- Conducted follow-ups to ensure customer satisfaction after service interactions.
- Maintained knowledge of IIMT Studies programs and services for effective support.
- Handled customer inquiries and complaints in a timely manner.
- Coordinated cross-functional teams to deliver high quality results within tight timelines.
- Organized documentation for projects ensuring easy access and retrieval by team members.
Administrative Manager
RBA Hospitality & Hotels Pvt. Ltd.
Ahmedabad
06.2018 - 06.2021
- Implemented efficient filing systems for guest records and documentation.
- Facilitated communication between hotel management and operational staff.
- Created and maintained filing systems for employee records, financial reports, and other documents.
CCM
Maruti Suzuki (Nanda Automobiles Pvt. Ltd.)
Ahmedabad
11.2017 - 06.2018
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
MBA - HR And Marketing
Osmania University (distance Education)
Hyderabad , India 06.2013 - 06.2015
Skills
- Customer relationship management
- Customer service
- Cross-functional collaboration
- Team coordination
- Service delivery improvement
- Effective communication
- Problem solving
- Attention to detail
- Customer focus
- Complaint handling
- Administrative support
- Record management
- Complaint resolution
Timeline
CSR Executive
IIMT Studies
09.2021 - 06.2023
Administrative Manager
RBA Hospitality & Hotels Pvt. Ltd.
06.2018 - 06.2021
CCM
Maruti Suzuki (Nanda Automobiles Pvt. Ltd.)
11.2017 - 06.2018
MBA - HR And Marketing
Osmania University (distance Education)
06.2013 - 06.2015