Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Projects And Initiatives
Affiliations
Timeline
Generic
SONAM Nair

SONAM Nair

Pune

Summary

Dynamic professional with extensive EY experience in facilities management and vendor negotiation. Proven ability to enhance operational efficiency, lead teams, and manage projects and events. Skilled in customer relationship management and driving strategic initiatives to improve service quality and employee engagement. Strong leader and problem-solver, adept at boosting team performance through training, monitoring, and morale-building in fast-paced environments.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Assistant Manager

EY
02.2016 - Current
  • Directing facility management involving new facility management projects (Infrastructure & Soft services), space management, resource mobilization, contract outsourcing, communication & execution within cost & time parameters
  • Leading strategic implementation of facility plans, managing operational risk for facilities management & site seating capacity.
  • Enhancing F&B Services for Pune, implementing tuck shops, vending machines and café vendor for client lunch and main meal lunch
  • Supported internal events, townhalls, and workshops — roles that required collaboration with HR and L&D teams.
  • Procurement - AMC renewal, p2p, Pre- Bret & Bret Manual PO, Invoice tracker, vendor negotiation in admin Purchase
  • Managing company vehicles and transportation management
  • Archival Management
  • Vendor QBR’s, BRET, NDC Quarterly review across Facilities & Client service departments
  • Coordinated office activities, meetings, and training room setups — ensuring seamless execution aligned with HR training needs.
  • Assisted with onboarding logistics for new joiners, including ID card setup, seating, and welcome materials.
  • Communicated effectively with internal teams and external vendors for travel, food, and facility arrangements.
  • Maintained accurate records and supported documentation for approvals, reports, and audits.
  • Actively involved in purple champion program - brought in Inclusivity to culture by hiring especially abled resources

Office Administrator

Fujifilm India Private Limited
Delhi
01.2014 - 01.2016
  • Effective Vendor Negotiation for Admin Purchases.
  • Skilled in organizing Meetings, Events and arranging Parties and Functions.
  • Instrumental in developing Vendor network and deploying team to improve the Work Efficiency.
  • Proficient in analysing data to identify opportunities and providing recommendations to address key communication goals and objectives
  • Effective Corporate Client Handling VIP’s, VVIP’s.
  • Proficient in maintaining cordial relationship with customers, ensuring quality and service norms to achieve customer satisfaction and business retention
  • An effective communicator with good presentation and analytical skills

Customer Service Assistant

JET AIRWAYS (I) Ltd.
01.2009 - 01.2013
  • Active handling of corporate clients, VIP’s, VVIP’s.
  • Handling day-to-day flight operations under different stressful conditions.
  • Maintaining On-Time performance in coordination with different internal and external departments and meeting maximum customer satisfaction.
  • Handling crisis situations and providing best service to the customers while maximising the company’s revenues.

Education

MBA - HR

Sikkim Manipal University
Distance
01.2011

Bachelor’s - commerce

Jiwaji University
Gwalior
01.2009

Higher Sec. -

M.P. Board
Bhopal
01.2006

High School -

M.P. Board
Bhopal
01.2004

Skills

  • Office administration
  • Project management
  • Facilities and client services
  • Food and beverage services
  • Event planning and coordination
  • HR operations support
  • Recruitment and onboarding assistance
  • Asset procurement
  • Internal communication strategies
  • Policy documentation and compliance
  • Vendor management and negotiation
  • Time management
  • Facilities management
  • Procurement processes
  • Space management
  • Customer relationship management
  • Team collaboration and leadership
  • Decision-making skills
  • Employee engagement strategies
  • Budget management

Certification

  • Diploma course in Human Resource Management – (Udemy learning, credit hours: 10)
  • Facilitator Training in Active Meditation - (Pune International Resort, 3 days)
  • Interpersonal Communication & Business Writing Skills
  • Stress and Strike a Balance
  • Creative & Problem Solving
  • Airside Safety Training
  • Training on Dangerous Goods
  • Basic Airport Handling Training
  • Telephone Etiquettes Training
  • Customer Service Excellency Training
  • EY Badge (Planned): L&D / HR Operations – FY26

Languages

  • English, Fluent
  • Hindi, Native

Projects And Initiatives

  • Facilitated Meditation program at EY Pune
  • Launched E-café, SVPM, Chai point & Rose tea, Dalchini Vending Machine at Pune.
  • Culling and merging with the approval of concern service line partners & perm-out 1022 files which impacted in cost saving by 20% (Annually Saved – Rs. 1,70,000)
  • Successfully handled Internal & External Events for the Stakeholders.
  • Onsite Support in EOY & PPED Event
  • Logistic & Onsite Support in HR events like Thank you week, Kids, Day, Sports Carnival, Ripples, Blood donation drive, Family Counselling, Bites & More, offsites support.
  • Admin-HR Collaboration: Initiated smoother workflows between admin and HR teams to enhance onboarding and internal events.

Affiliations

Conducted a meditation session

Performed as an artist in cultural events

Conducted induction for new joiners

Contribution to safety mock drills

Timeline

Assistant Manager

EY
02.2016 - Current

Office Administrator

Fujifilm India Private Limited
01.2014 - 01.2016

Customer Service Assistant

JET AIRWAYS (I) Ltd.
01.2009 - 01.2013

MBA - HR

Sikkim Manipal University

Bachelor’s - commerce

Jiwaji University

Higher Sec. -

M.P. Board

High School -

M.P. Board

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