Sonam Pal
Vasundhra, Ghaziabad
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Addicor Technologies Private Limited
Vasundhara, Ghaziabad
03.2021 - 02.2024
- Provided exceptional customer service to ensure customer satisfaction.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Resolved customer complaints promptly and efficiently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Implemented innovative methods for streamlining the customer service process.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Education
Certification in Digital Marketing - Digital Marketing
Internshala
Gurugram08-2023
Master of Arts - English
Indira Ganndhi National University
New Delhi01-2021
Post Graduate Diploma in Translation - Translation
Indira Gandhi National University
New Delhi12-2020
Bachelor of Arts - English(Hons.)
SOL( Delhi University)
New Delhi09-2010
Skills
- Scheduling
- Report Generation
- Data Entry
- Information Security
- Account updating
- Consultative Sales
- Complaint resolution
- Product Knowledge
- Building rapport
- Critical Thinking
- Microsoft Outlook
- Problem Resolution
- Customer Relationship Management (CRM)
- Computer Proficiency
- Complaint Handling
- Follow-up skills
- Order Processing
Languages
Hindi
First Language
English
Advanced (C1)
C1
Timeline
Customer Service Representative
Addicor Technologies Private Limited
03.2021 - 02.2024
Certification in Digital Marketing - Digital Marketing
Internshala
Master of Arts - English
Indira Ganndhi National University
Post Graduate Diploma in Translation - Translation
Indira Gandhi National University
Bachelor of Arts - English(Hons.)
SOL( Delhi University)
Similar Profiles
Srujanreddy PashamSrujanreddy Pasham
Front End Developer at Addicor Technologies private limitedFront End Developer at Addicor Technologies private limited
Yogesh KYogesh K
Digital Marketing Assistant at Addicor Technologies Private LimitedDigital Marketing Assistant at Addicor Technologies Private Limited
Mohd Sami MirzaMohd Sami Mirza
Senior Sales Development Representative at Addicor Technologies Pvt LtdSenior Sales Development Representative at Addicor Technologies Pvt Ltd