Sonam Saxena
Bareilly
Summary
Motivated Trainer eager to help new hires and professionals advance in knowledge and abilities to meet career goals. Engaging and hands-on instructor with more than 14 years of related experience and superior planning and time management abilities. Works under strict deadlines and makes independent judgments about effectiveness of training. Comfortable with remote training technology and methodologies.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Beat Trainer
Centum Learning Limited
02.2022 - 09.2023
- Exceeded goals through effective prioritization and consistent work ethic
- Created plans and communicated deadlines to complete projects on time
- Thrived in fast-paced environment with energy and enthusiasm
- Demonstrated consistent hard work and dedication to achieve results and improve operations
- Achieved service time and quality targets
- Developed ongoing programmes using good team communication and collaboration
- Built and maintained courteous and effective working relationships
- To prepare Training Calendars / PJP and get Business Sign offs
- To conduct Sales training as well as On The Job coaching on products, processes
- To ensure effective and high quality training delivery
- To conduct in-depth evaluation of the impact of the training programs
- Provide feedback to trainees as well as provide support coach them as and when required
- To attend zonal reviews and present reports
- To ensure 100% compliance in preparation of reports and other internal processes
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Monitored participant workflow and behaviors throughout training process.
- Analyzed team performance and identified opportunities for additional training.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Facilitated virtual, in-person and blended learning sessions.
- Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
Corporate Facilitator
UBS of Management , Science & Technology
12.2020 - 11.2021
- Conducted in-depth consultations to obtain knowledge on company background, business goals and training required
- Used diverse teaching materials and motivational approaches to reduce learning gaps and instruct students.
- Prepared training material for teams including PowerPoint, workbooks, activity sheets, videos and presentations
- Educated company employees in various skills required to increase productivity, company profits and reduce costs
- Kept up-to-date on the latest procedures to help develop training programs for company colleagues
- Planned and developed innovative training plans, tailored to company's required goals and training needs
- Closely monitored training finances to ensure expenses stayed within budget to avoid overspending
- Closely monitored training Processes and progress through observations and training methods in the working environment, providing extra training to underachievers
- Prepared training material for teams and students including PowerPoints, workbooks, activity sheets, videos and presentations
- Monitored training budgets on closely observing expenses to avoid overspending
- Identified areas in need of improvement and implemented solutions.
Sales Manager -Unsecured Loans
Fundtreasure.com
05.2019 - 11.2020
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Established and cultivated solid business relationships with new or existing customers.
- Evaluated performance against goals and implemented appropriate development plans.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Liaised with sales and credit teams of partner financial institutions and banks teams to develop solutions and accomplish shared objectives.
Personality Development Trainer
Ayodhya Prasad Memorial Mahavidyalaya
12.2016 - 04.2019
- Developed long-term training strategies, create and present training modules and activities to impart soft skills training, confidence building, public speaking and presentation skills
- Completed frequent assessments of training materials, structure and success rates in order to enhance programme
- Created successful training courses based on evaluation of student needs
- Managing training processes by monitoring training methods and giving feedbacks on training areas that needs to be improved
- Blended business's goals, mission and values with learning development initiatives to deliver high-quality training
- Allocated resources, budgets, cost and generate reports to meet programme goals
- Encouraged participation, interaction and feedback for dynamic learning sessions
- Responsible to ensure that Training cost fits in the sanctioned Budget
- Employed appropriate teaching and coaching strategies
- Understand Business needs and design an effective training plan involving demo sessions, case studies, success stories, confidence building and team building exercises
- Monitoring the performance of staff by conducting mock sessions, seminars and performing gap analysis
- Identifying training and development needs within an organization
- Responsible for conducting spoken English classes for Employees and students
- Measured quality and effectiveness of training programmes using established methods
- Created practice exams, exercise documents and interactive videos from older content and transferred print materials to digital.
Sales Manager
Betravelholic.com
11.2015 - 11.2016
- Managed customer relationships through consultative sales techniques to attain individual sales goals
- Kept updated on the latest travel industry news, attractions and other relevant updates by monitoring the news and researching
- Responded to all queries relating to travel packages and holiday information through phone, email and face-to-face
- Confidently handled and resolved customer complaints, offering helpful and smart solutions to maintain customer satisfaction
- Succeeded high levels of customer retention by planning and preparing enjoyable holidays for customers
- Created travel packages for clients based on requirements, coordinating aspects including transports, hotels and itineraries
- Conducted consultations with clients to determine travel needs and make recommendations best suited to customer vision and budget
- Planned, created and developed itineraries for holidays from beginning to end, including tickets, accommodation and transportation
- Developed travel itineraries for clients based on budgets and client needs
- Organised all holiday matters from beginning to end, including booking tickets and accommodation and securing rental transportation
- Ensured high-level guest service by going above and beyond to achieve client needs and resolve issues
- Used excellent upselling techniques to add additional services and activities onto holiday packages
- Handled travel arrangements for groups, couples, executives and special needs clients
- Asked open-ended questions to best understand client needs and determine best travel offerings.
Academic Counsellor
Nakshatra Group
07.2013 - 10.2015
- Actively promoted programmes to increase brand awareness
- Engaged suitable presenters and facilitators from within and externally, offering ongoing training and support as needed
- Created accurate, timely cost estimates to ensure budgets were strictly maintained
- Promoted, raised awareness and educated internal and external stakeholders on all aspects of the education programme, including communicating programme schedules, objectives and activities, to increase awareness, access and funding opportunities
- Maintained, updated and added engaging content to relevant online portals
- Engaged and built positive working relationships with key individuals and organizations to garner advice and support for education program's
- Boosted registrations by improving promotional, outreach and parent engagement strategies
- Strategists and implemented methods for streamlining processes, controlling costs and modernizing operations
- Achieved budgetary targets by monitoring expenses and resource utilization, cutting waste and strengthening revenue streams.
- Assisted students in selecting courses to align with interests and abilities.
- Mentored students, offering advice and support on topic selection, appropriateness and academic value.
- Consulted with students to advise on topic selection, appropriateness and academic value.
- Collaborated with parents and teachers to help students reach potential.
- Developed and implemented student guidance plans to foster academic success.
- Encouraged students to explore age-appropriate and career-related opportunities.
- Answered student inquiries and resolved problems related to curriculum and course prerequisites.
- Provided support and guidance to students experiencing academic and personal troubles.
Marketing Executive
Sidra Enterprise
05.2004 - 04.2008
- Created sales strategies to promote advertising offerings and motivate larger deals
- Prepared detailed marketing forecasts on daily, weekly and quarterly basis
- Responsible for management and development of Marketing Campaigns and Promotional activities and effective distribution of Marketing materials
- Maximised outreach by implementing marketing strategies to grow customer base
- Crafted marketing plans based upon extensive research and prospects targeting
- Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends
- Evaluated return-on-investment and profit-loss projections, submitting in-depth reports to marketing managers
- Planned and managed budgets in excess
- Managed escalated client enquiries with exceptional professionalism and enthusiasm.
Education
MBA - Business Management
K.C.M.T
Bareilly, UP03.2013
Bachelor of Commerce: Accounting, Economics, Commerce - Accounting And Finance
Mahatma Jyotiba Phule Rohilkhand University
Bareilly, UP03.2011
Bachelor of Arts - Language Arts Education
Mahatma Jyotiba Phule Rohilkhand University
Bareilly, UP03.2003
Skills
- Cross-trainer servicing
- Upbeat, outgoing and positive
- Trainer coordination
- Certified Personal Trainer
- Product sales and technique training
- Key accounts and territory management
- Opportunities identification and creation
- Training and development
- Classroom experience
- Video instruction
- Team building
- Marketing
- Google Workspace
- Communication skills
- Accounting
- Market strategy development
- Account management
- Innovative and creative
- Budget oversight
- Self-directed
- Training and mentoring
- Presentations
- Start-up background
- Sales promotions
- Excellent written and verbal communicator
- Digital advertising
- Microsoft Office Suite expert
- Superior writer and editor
- Customer service orientated
- Online Instruction
- Remote Learning
- Public Speaking
- Planning and Coordination
- Creative Problem-Solving
- Interpersonal Communication
- Group and Individual Instruction
- Sales Team Training
- New Business Development
- Solution Selling
- Lead Generation
- Strategic Account Development
- Territory Sales Management
- Client Relationship Management
- Strategic Planning
- Sales Planning
- Business Planning
- Account Management
- Performance Management
- B to B Sales
- Business Development and Planning
- Promotional Sales Events
- Relationship Building
- Marketing Strategy
- Key Account Management
- Persuasive Negotiations
Certification
- PROJECT:-Derivatives Bull and Bear
- Analyzing the concept of DERIVATIVES MARKET
- Deep study of BULL& BEAR MARKET.
- MARKET TERMINOLOGY
- PROJECT: Study of Industrial Relation in Britannia.
- Deep study of industrial relation between employer $ employee.
- Analyzing the working condition.
Languages
English
Hindi: First Language
Timeline
Beat Trainer
Centum Learning Limited
02.2022 - 09.2023
Corporate Facilitator
UBS of Management , Science & Technology
12.2020 - 11.2021
Sales Manager -Unsecured Loans
Fundtreasure.com
05.2019 - 11.2020
Personality Development Trainer
Ayodhya Prasad Memorial Mahavidyalaya
12.2016 - 04.2019
Sales Manager
Betravelholic.com
11.2015 - 11.2016
Academic Counsellor
Nakshatra Group
07.2013 - 10.2015
Marketing Executive
Sidra Enterprise
05.2004 - 04.2008
MBA - Business Management
K.C.M.T
Bachelor of Commerce: Accounting, Economics, Commerce - Accounting And Finance
Mahatma Jyotiba Phule Rohilkhand University
Bachelor of Arts - Language Arts Education
Mahatma Jyotiba Phule Rohilkhand University
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