Sonam Sharma
Customer Service Associate
Noida Sector 59
Summary
Dynamic customer service professional with a proven track record at Expedia, excelling in quality assurance and account management. Skilled in delivering personalized travel solutions, enhancing client satisfaction, and resolving issues efficiently. Known for upbeat communication and adept at managing high volumes of inquiries while ensuring seamless travel experiences.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Expedia
05.2024 - 03.2025
- Addressed customer issues with professionalism, leading to satisfactory resolutions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Maintained an upbeat attitude while addressing large volumes of customer inquiries.
- Managed incoming calls from international clients.
Travel Agent
Expedia
04.2023 - 05.2024
- Coordinated travel solutions for various client groups, including executives and special needs clients
- Ensured customer satisfaction during unexpected travel changes while avoiding unnecessary expenses.
- Assisted international clients with their service needs.
Education
English Language And Literature
Delhi University
09.2025
12 - PCB
Sunrise Public School
Siyana Bulandshahr 07.2022
Skills
Quality assurance
Certification
Amadeus
Timeline
Customer Service Associate
Expedia
05.2024 - 03.2025
Travel Agent
Expedia
04.2023 - 05.2024
Amadeus
07-2022
English Language And Literature
Delhi University
12 - PCB
Sunrise Public School
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