Sonam Singh
Bhopal,
Summary
Organized and dependable resource, successful at managing multiple deliverables with a positive attitude. Seeking a challenging position that utilizes my expertise along with learning management skills with a growing company to achieve the organization's objectives, while upskilling myself.
Overview
4
4
years of professional experience
Work History
Administration & Account Specialist
Daikin (Working with Airmaster Australia)
Gurugram
02.2024 - 05.2025
- Responsible for invoice creation and management.
- Managing various system portals such as Spotless, Corrigo, Ventia, Centuria, David Jones, etc.
- Maintaining Queensland and WA technician timesheets, and committing their hours.
- Managing the Uptick portal and ensuring accuracy in all entries.
- Uploading service reports and job safety audit reports over the Albury portal and communicating completed reports to clients.
- Creating and maintaining SOPs for various tasks.
- Providing training to the team.
- Achievements: Received an appreciation email from the client; awarded 'Employee of the Quarter' for going the extra mile.
Solutions Engineer
Quattro Business Support Services
Gurugram
10.2021 - 10.2023
- Worked on a project with Techdoto as a Cloud Operations Specialist.
- Tasks included tax blocks project, SAP profile updates, customer validation, and client interaction.
- Managed purchase alerts using StreamOne, PAC, and SAP.
- Handled cyber security related support, project management, and training.
- Generation and tracking of weekly and monthly reports for team performance, and ensured timely submissions.
Customer Service Executive
Teleperformance
Gurugram
04.2021 - 09.2021
- Worked in outbound process for RBL Bank.
- Customer credit card management and updating to higher variants.
- Provided detailed service information, and escalated critical issues.
Education
Master of Business Administration - Operations Management
IGNOU
Delhi06.2025
Bachelor of Arts - Economics
Delhi University SOL
Delhi06.2022
12th Grade -
NIOS
Delhi01.2019
10th Grade -
NIOS
Delhi01.2017
Skills
- Process Management
- Customer Relationship Management
- Customer Support
- Team Reporting
- Advanced Excel
- Accounting
- SAP
Hobbies and Interests
Interacting with new people, Drawing and creative activities, Dancing
Key Competencies
- Strong leadership and motivational skills
- Quick learner, and ability to work under pressure
- Excellent verbal and written communication
- Goal-oriented with value driven approach
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
Administration & Account Specialist
Daikin (Working with Airmaster Australia)
02.2024 - 05.2025
Solutions Engineer
Quattro Business Support Services
10.2021 - 10.2023
Customer Service Executive
Teleperformance
04.2021 - 09.2021
Master of Business Administration - Operations Management
IGNOU
Bachelor of Arts - Economics
Delhi University SOL
12th Grade -
NIOS
10th Grade -
NIOS
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