Cooking singing and learning languages
Sonamee Saha
Customer Service Executive
Kalna,WB
Summary
Born and raised in West Bengal, I relocated to Mumbai in search of knowledge and job opportunities. My future aspirations revolve around working in my dream country, Dubai.
Overview
6
6
years of professional experience
1
1
Certification
1
1
Language
Work History
Customer Service Representative
TECH Mahindra Worked for Three Uk TELECOM
10.2023 - Current
Customer Care and Upselling for DU TELECOME
Sutherland Global Business Pvt Ltd
06.2020 - 10.2023
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Worked effectively in fast-paced environments.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Customer Service Executive
Concentrix Daksh Pvt.ltd
08.2019 - 02.2020
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Described product and service details to customers to provide information on benefits and advantages.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
- Leveraged strong interpersonal skills to build lasting relationships with customers, fostering brand loyalty and repeat business.
- Developed effective strategies for managing challenging situations, resulting in positive outcomes for both customers and the organization.
- Coached and mentored junior team members, contributing to their professional growth and development.
- Monitored key performance indicators to ensure continuous improvement in service quality.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Hsc - Arts
Kalna Hindu Girls High School
Kalna , West Bengal Certification
Hotel management certificate
Interests
Timeline
Customer Service Representative
TECH Mahindra Worked for Three Uk TELECOM
10.2023 - Current
Customer Care and Upselling for DU TELECOME
Sutherland Global Business Pvt Ltd
06.2020 - 10.2023
Customer Service Executive
Concentrix Daksh Pvt.ltd
08.2019 - 02.2020
Hotel management certificate
02-2018
Hsc - Arts
Kalna Hindu Girls High School
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