Microsoft Office
SONA RAM TUDU
Jhargram
Summary
To utilize my extensive experience in sales and operations to lead cross-functional teams, optimize processes, and drive revenue growth in a dynamic and fast-paced environment
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work History
Assistant Manager
IDBI Bank Limited
11.2023 - Current
- Supported branch operations by performing routine tasks such as cash management, teller transactions, and loan processing when needed.
- Developed strong rapport with customers by consistently delivering friendly, attentive service that met or exceeded their expectations.
- Increased branch performance by implementing effective sales strategies and cross-selling bank products.
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
Deputy Regional Manager
IIFL Samasta Finance Limited
1 2021 - 9 2022
- Manage a team of 5 Area Managers and 100 loan officer across districts of Jharkhand, with a portfolio of over 25000 clients and a loan book of Rs 150 Cr.
- Conduct regular field visits to assess the effectiveness of loan disbursement and collection processes, identify gaps in performance, and provide coaching and training to improve staff performance.
- Develop and implement sales and operational strategies to achieve business targets, including loan disbursements, portfolio quality, and customer satisfaction.
- Ensure compliance with company policies and regulatory requirements, conducting regular audits and training sessions to mitigate operational and credit risks.
- Oversee the recruitment, training, and performance management of loan officers and area managers, promoting a culture of accountability, teamwork, and continuous improvement
Divisional Manager
IIFL Samasta Finance Limited
05.2018 - 12.2020
- Manage and oversee the operations of 15 branches in the region, including the successful opening of 13 new branches.
- Provide leadership and guidance to Branch Managers and Loan Officers ensuring a customer-centric approach to service delivery.
- Develop and implement strategic plans to achieve business goals, including loan disbursement, collections, and profitability targets.
- Conduct regular training and coaching sessions for staff to enhance their skills and improve their performance.
- Ensure timely and accurate reporting of performance metrics and KPIs to the management team.
Intern
PRADAN
04.2017 - 05.2017
- Assisted the project team in conducting community meetings and awareness campaigns to promote sustainable water management practices among local farmers.
- Conducted field visits to assess the impact of the program on the ground, including water harvesting structures, check dams, and contour trenches.
- Maintained project documentation and reports, including data entry, analysis, and presentation.
Education
MBA - Development Management
Indian Institute of Forest Management
Bhopal 06.2016 - 03.2018
B. Tech - Metallurgy
NIT Jamshedpur
Jamshedpur 07.2010 - 06.2014
Skills
Leadership
Team management
Operations management
Risk management:
Communication
Training and development
Software
Google workplace
Zoho Analytics
Power BI
SQL
Timeline
Assistant Manager
IDBI Bank Limited
11.2023 - Current
Divisional Manager
IIFL Samasta Finance Limited
05.2018 - 12.2020
Intern
PRADAN
04.2017 - 05.2017
MBA - Development Management
Indian Institute of Forest Management
06.2016 - 03.2018
B. Tech - Metallurgy
NIT Jamshedpur
07.2010 - 06.2014
Deputy Regional Manager
IIFL Samasta Finance Limited
1 2021 - 9 2022
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