Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
ADDITIONAL INFORMATION
Languages
Timeline
Generic
SONI ARORA

SONI ARORA

Delhi

Summary

Dynamic International Customer Service Manager with Thrive Consulting Pvt Ltd, adept at enhancing customer satisfaction and operational efficiency. Proven leadership in resolving complex issues and fostering cross-department communication. Skilled in report preparation and proactive problem-solving, driving success in international projects and merchant onboarding. Results-driven International Customer Service Manager known for productivity and efficiency in task completion. Skilled in cross-cultural communication, conflict resolution, and customer relationship management. Excel in using empathy, negotiation, and problem-solving skills to enhance customer satisfaction and team cohesiveness.

Overview

8
8
years of professional experience

Work History

International Customer Service Manager

Thrive consulting pvt ltd
New Delhi
08.2020 - Current
  • Managed daily operations, delegating tasks to team members to optimise productivity and efficiency.
  • Handled customer complaints, resolving issues with professionalism to maintain high satisfaction levels.
  • Maintained positive, professional working environment to optimise staff and customer satisfaction.
  • Prepared detailed reports on departmental challenges and achievements, presenting findings to senior management.
  • Facilitated communication between different departments to ensure smooth operation of business activities.
  • Advised senior management on facilities needs and delivered ongoing operational support.
  • Work on international project.
  • Handle all the inventory for international and Domestic onboarded merchants.
  • Quarter reports of count received vs verified.
  • Do verification callings to merchants to verify all the valid details.

Assistant Manager

Sales Alliances galore pvt Ltd
New Delhi
08.2017 - 08.2020
  • Monitored staff performance and developed improvement plans.
  • Resolved escalated customer complaints by offering practical solutions.
  • Developed and maintained safety protocols to ensure a safe working environment for all employees.
  • Building relations with merchants.
  • Travelling outcity for onboarding new merchants.
  • Onboard standalones and 5 stars hotels.

Education

Bachelor of Arts - Humanities

Gurunanak Public School
New Delhi
05-2019

Skills

  • Leadership skills
  • Team motivation
  • Customer relations
  • Customer relationship building
  • Operational support
  • Time and task organisation
  • Proactive communication
  • Sales expertise
  • Sales operations
  • International voice process
  • Communication skills
  • Product knowledge
  • Confidence
  • Report preparation
  • Cross-department communication
  • Problem solving

Languages

English: A2 Elementary, Hindi: B1 Intermediate

Hobbies and Interests

Travelling, Spending time with family, Grabbing new things

ADDITIONAL INFORMATION

  • Customer support
  • Cross functional collaboration
  • Data management

Languages

Hindi
First Language
English
Beginner (A1)
A1

Timeline

International Customer Service Manager

Thrive consulting pvt ltd
08.2020 - Current

Assistant Manager

Sales Alliances galore pvt Ltd
08.2017 - 08.2020

Bachelor of Arts - Humanities

Gurunanak Public School

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SONI ARORA