Soni GOSWAMY

Results-driven Product Owner and Product Ops Manager with over 14+ years of experience in leading cross-functional teams to deliver innovative solutions and products. Proven track record in product development, pre-sales backend support, product operations, and business analysis. Adept at managing product lifecycles from conception to launch, ensuring alignment with business goals and customer needs

Product Name: Magic Submission

Description of the project: 

worked on AI-powered document ingestion technology with domain-specific models to read, understand, and process multi-line submission documents. It supports ingestion from various channels and document types including emails, ACORD forms, and unstructured statements. Key features include automatic classification, contextual extraction, validation, appetite checks, clearance checks, risk data enrichment, business rule application, submission prioritization, and data integration. The system ensures high-quality output with Human in the Loop operations and real-time integration for data validation and exposure enrichment. It also facilitates real-time broker collaboration and employs continuous machine learning for enhanced accuracy and efficiency

Achieved Key Outcomes:

• Successfully launched the Magic Submission Product in the market.
• Improved user convenience and accessibility, resulting in a 35% increase in submission rates.
• Earned positive user feedback, with an average NPS score of 9.

An AI-powered workbench for commercial and specialty underwriters, leveraging big data and risk analysis frameworks within a configurable workflow for a next-gen underwriting experience. It includes 90+ pre-built underwriting capabilities and 15+ commercial lines, pre-integrated with Magic Submission and Risk Analyst for comprehensive functionality. The platform supports full lifecycle management (quote, rate, bind, issue, endorse), monoline, multiline, and package underwriting within a single opportunity, and provides deep, contextual insights with AI-driven risk monitoring.

Key Achievements:

• Implemented 90+ underwriting capabilities and 15+ commercial lines.
• Achieved seamless integration with Magic Submission and Risk Analyst, enhancing underwriting efficiency.
• Delivered AI-driven risk monitoring for accurate and consistent decision-making.
• Enhanced underwriting processes with real-time alerts, personalized dashboards, and configurable guidelines.

• Certified Lean Six Sigma Black Belt by the Council for Six Sigma Certification and the International Quality Federation.

Awards and Recognition

• Performance and Initiative Excellence
  Recognized consistently for exceptional performance, initiative, and leadership across multiple projects, demonstrating a strong ability to manage and prioritize diverse responsibilities.
• Customer Recognition Award
  Honored by the customer for successfully reducing backlog numbers, showcasing a keen ability to identify operational challenges and deliver impactful solutions.
• Bright Idea Award
  Awarded for a creative solution that saved over 90 hours in a quarter, reflecting my commitment to efficiency and continuous improvement while balancing multiple tasks.
• Leadership & Team Collaboration Award
  Recognized for my role in fostering teamwork and collaboration in cross-functional environments, helping teams achieve collective goals while maintaining a positive and supportive work culture.
• Work-Life Balance Advocate
  Acknowledged for promoting a healthy work-life balance within the team, emphasizing the importance of personal well-being alongside professional achievement