Soni Kumari
Patna
Summary
Dynamic assistant librarian at Rockyansh Education Server with a proven track record in customer relations and accurate data entry. Excelled in report generation and performance monitoring, enhancing team efficiency. Demonstrated strong problem-solving abilities while maintaining confidentiality and delivering constructive feedback. Committed to excellence in service and communication.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Rockyansh Education Server
Assistant librarian
Patna
2025.01 - Current
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained accurate library records for inventory of periodicals and books.
- Performed basic computer troubleshooting and maintenance tasks.
- Converted paper documents into digital files and added documents into database systems.
- Created letters, memorandums and monthly agendas for office distribution.
- Created spreadsheets to record data as directed by supervisor.
- Complied with security policies and kept information confidential.
- Answered telephone inquiries in a professional manner.
- Conducted regular performance reviews and provided constructive feedback to team members.
BAJAJ FINANCE
BRE
Patna
2022.08 - 2023.03
- Responded to customer inquiries via phone, email or chat.
- Provided excellent customer service throughout each call.
- Identified needs of customers promptly and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Sarvodaya Softech Computer Center
Typist
Patna
2017.06 - 2018.06
- Assisted colleagues with complex tasks requiring advanced knowledge of word processing tools.
- Inputted data into spreadsheets and databases in an efficient manner.
- Attended internal meetings taking notes for future reference.
- Transcribed notes and compiled into reports for submission to supervisor.
Education
Bachelor of Arts - Geography
VEER KUNWAR SINGH UNIVERSITY
Ara , Bihar2017-08
B.LIS - Library And Information Science
A N COLLEGE
Patna Advanced Diploma Computer Application - Computer And Information Sciences
SARVODAYA SOFTECH COMPUTER CENTER
Patna , Bihar2018-06
Intermediate - Arts
M.U.Z COLLEGE
Masaurhi , Patna2014-05
Secondary School - 10
S R R S HIGH SCHOOL
Punpun , Bihar2012-05
Skills
- Customer Relations
- Report generation
- Effective communication
- Feedback delivery
- Problem-solving
- Performance monitoring
- Accurate Data Entry
Certification
- Certification done in ADCA
- Certification of Typing ( 40 Words/min , Hindi & English )
Languages
Hindi
First Language
English
Intermediate (B1)
B1
References
References available upon request.
Timeline
Rockyansh Education Server
Assistant librarian
2025.01 - Current
BAJAJ FINANCE
BRE
2022.08 - 2023.03
Sarvodaya Softech Computer Center
Typist
2017.06 - 2018.06
Bachelor of Arts - Geography
VEER KUNWAR SINGH UNIVERSITY
B.LIS - Library And Information Science
A N COLLEGE
Advanced Diploma Computer Application - Computer And Information Sciences
SARVODAYA SOFTECH COMPUTER CENTER
Intermediate - Arts
M.U.Z COLLEGE
Secondary School - 10
S R R S HIGH SCHOOL