Soni Mishra
New Delhi
Summary
Energetic Sales Operations Specialist driving sales processes from order solicitation through fulfillment and delivery. Rallies team members through strong communication skills, imparting sense of urgency to sales and customer service initiatives. Organized professional with more than 5 years of experience spearheading team coordination and achievement.
Overview
6
6
years of professional experience
Work History
Sales Operations Specialist
Dell Technologies
05.2021 - Current
- .Developed strong relationships with clients, resulting in repeat business and positive feedback.
- BOS is a one-stop shop for any operational issue since we essentially collaborate with numerous teams to ensure that we give the best support possible to the sales, whether it is something we can handle directly or, in the event that we can't, we engage other teams to handle it.
- Assigned sales organization objectives to sales team members in accordance with production schedule to meet business volume demands.
- Managed key account relationships, ensuring client satisfaction through prompt issue resolution and proactive communication.
- Facilitated smooth communication between regional offices while maintaining a cohesive global strategy.
Customer Service Representative
Revv Self Drive Car Rental
11.2019 - 09.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
Sales Executive
Teleperformance
11.2018 - 10.2019
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Exceeded quarterly targets consistently through diligent prospecting and tailored product presentations.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
Education
Diploma of Education, Digital Marketing -
IIDL
Delhi10.2022
Bachelor of Commerce -
Delhi University
Delhi06.2021
Skills
- CRM Management
- Sales process optimization
- Sales Reporting
- Order Processing
- Pipeline Management
- Customer Service Management
Timeline
Sales Operations Specialist
Dell Technologies
05.2021 - Current
Customer Service Representative
Revv Self Drive Car Rental
11.2019 - 09.2021
Sales Executive
Teleperformance
11.2018 - 10.2019
Diploma of Education, Digital Marketing -
IIDL
Bachelor of Commerce -
Delhi University