Summary
Overview
Work History
Education
Skills
Personal Information
Hobbies and Interests
Disclaimer
Strengths And Capabilities
Timeline
Generic

Soni Mishra

Mumbai

Summary

Maximizes every opportunity while contributing to team success and sharing expertise to achieve sophisticated, robust results aligned with corporate visions and goals.

Overview

4
4
years of professional experience

Work History

Executive

Unity Small Finance Bank
02.2024 - Current
  • Executed video-based verification for digital bank accounts, fixed deposits, credit cards, and personal loans.
  • Verified customer details to ensure compliance with KYC guidelines.
  • Resolved discrepancies in customer profiles through email and phone communications.
  • Prepared and maintained customer data in MS Excel according to company standards.
  • Enhanced customer satisfaction by promptly addressing concerns and issues.
  • Analyzed agent and auditor performance to identify errors and deliver actionable feedback.
  • Maintained MIS and dashboards to monitor quality trends and rejections.
  • Collaborated with operations and training teams to improve process adherence and minimize errors.

Sales Executive

Axis Bank
10.2023 - 02.2024
  • Opening Saving Account & Current Account
  • Generate leads through cold calling
  • Sales related to Fixed deposits, Loan and Credit Card & Suggest to the customer about family banking and benefit
  • Co-coordinating with internal teams
  • Co-coordinating with branch
  • Follow up with internal team for timely resolution
  • KYC on video call
  • Close leads Personal Loan, Home Loan, Business Loan
  • Handling customers request such as account activation, account modifications, account instructions
  • Building Customer Relationship with client to help generate the Revenues for bank

Executive

Au Small Finance Bank
01.2022 - 06.2023
  • Opening Saving Account & Current Account
  • Resolving customers queries
  • Convincing customers on calls
  • Sales related to Fixed deposits, Loan and Credit Card & Suggest to the customer about family banking and benefit
  • Co-coordinating with internal teams
  • Co-coordinating with branch
  • Follow up with internal team for timely resolution
  • KYC on video call
  • Handling customers request such as account activation, account modifications, account instructions
  • Building Customer Relationship with client to help generate the Revenues for bank

Education

B.Com -

Chattisgarh Board
ISBM University
2022

HSC - Maharashtra Board

Public Junior & Degree College
Santacruz Mumbai
2012

SSC - Maharastra Board

Public Hind Seva Parishad High School
Santacruz Mumbai
2010

Skills

  • Good listener
  • Eager to learn
  • Quickly adoptable
  • Co-operative
  • Sincerity
  • Responsible
  • Hard Working
  • Well in convincing people
  • Good communication skills
  • Punctual
  • Positive Attitude

Personal Information

  • Date of Birth: 01/01/94
  • Gender: Female
  • Nationality: Indian
  • Marital Status: Single

Hobbies and Interests

  • Listening Music
  • Reading Book

Disclaimer

I hereby state that the above given details are true to the best of my abilities. I assure you that given opportunity to the work for your esteemed organization. I will be sincere punctual and assiduous in the discharge of my duties to at most satisfaction.

Strengths And Capabilities

  • Well in convincing people.
  • Good communication skills.
  • Punctual.
  • Positive Attitude.

Timeline

Executive

Unity Small Finance Bank
02.2024 - Current

Sales Executive

Axis Bank
10.2023 - 02.2024

Executive

Au Small Finance Bank
01.2022 - 06.2023

B.Com -

Chattisgarh Board

HSC - Maharashtra Board

Public Junior & Degree College

SSC - Maharastra Board

Public Hind Seva Parishad High School

Similar Profiles

CREATE PROFILE
Soni Mishra