Soni Mishra
Mumbai
Summary
Maximizes every opportunity while contributing to team success and sharing expertise to achieve sophisticated, robust results aligned with corporate visions and goals.
Overview
4
4
years of professional experience
Work History
Executive
Unity Small Finance Bank
02.2024 - Current
- Executed video-based verification for digital bank accounts, fixed deposits, credit cards, and personal loans.
- Verified customer details to ensure compliance with KYC guidelines.
- Resolved discrepancies in customer profiles through email and phone communications.
- Prepared and maintained customer data in MS Excel according to company standards.
- Enhanced customer satisfaction by promptly addressing concerns and issues.
- Analyzed agent and auditor performance to identify errors and deliver actionable feedback.
- Maintained MIS and dashboards to monitor quality trends and rejections.
- Collaborated with operations and training teams to improve process adherence and minimize errors.
Sales Executive
Axis Bank
10.2023 - 02.2024
- Opening Saving Account & Current Account
- Generate leads through cold calling
- Sales related to Fixed deposits, Loan and Credit Card & Suggest to the customer about family banking and benefit
- Co-coordinating with internal teams
- Co-coordinating with branch
- Follow up with internal team for timely resolution
- KYC on video call
- Close leads Personal Loan, Home Loan, Business Loan
- Handling customers request such as account activation, account modifications, account instructions
- Building Customer Relationship with client to help generate the Revenues for bank
Executive
Au Small Finance Bank
01.2022 - 06.2023
- Opening Saving Account & Current Account
- Resolving customers queries
- Convincing customers on calls
- Sales related to Fixed deposits, Loan and Credit Card & Suggest to the customer about family banking and benefit
- Co-coordinating with internal teams
- Co-coordinating with branch
- Follow up with internal team for timely resolution
- KYC on video call
- Handling customers request such as account activation, account modifications, account instructions
- Building Customer Relationship with client to help generate the Revenues for bank
Education
B.Com -
Chattisgarh Board
ISBM University2022
HSC - Maharashtra Board
Public Junior & Degree College
Santacruz Mumbai2012
SSC - Maharastra Board
Public Hind Seva Parishad High School
Santacruz Mumbai2010
Skills
- Good listener
- Eager to learn
- Quickly adoptable
- Co-operative
- Sincerity
- Responsible
- Hard Working
- Well in convincing people
- Good communication skills
- Punctual
- Positive Attitude
Personal Information
- Date of Birth: 01/01/94
- Gender: Female
- Nationality: Indian
- Marital Status: Single
Hobbies and Interests
- Listening Music
- Reading Book
Disclaimer
I hereby state that the above given details are true to the best of my abilities. I assure you that given opportunity to the work for your esteemed organization. I will be sincere punctual and assiduous in the discharge of my duties to at most satisfaction.
Strengths And Capabilities
- Well in convincing people.
- Good communication skills.
- Punctual.
- Positive Attitude.
Timeline
Executive
Unity Small Finance Bank
02.2024 - Current
Sales Executive
Axis Bank
10.2023 - 02.2024
Executive
Au Small Finance Bank
01.2022 - 06.2023
B.Com -
Chattisgarh Board
HSC - Maharashtra Board
Public Junior & Degree College
SSC - Maharastra Board
Public Hind Seva Parishad High School
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