Summary
Overview
Work History
Education
Skills
Timeline
Generic
Soni Pandey

Soni Pandey

Assistant Professor Of Hotel Management.
CHURAMANPUR,BHULLANPUR ( PAC),Uttar Pradesh

Summary

Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.

Overview

11
11
years of professional experience
1
1
Language

Work History

Center Manager

Tata Sons
Varanasi , India
08.2023 - Current
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Wrote reports outlining project progress and results.
  • Successfully delivered on tasks within tight deadlines.
  • Displayed energy and enthusiasm in fast-paced environment.
  • Engaged with stakeholders to build relationships and brand awareness.
  • Carried out day-to-day duties accurately and efficiently.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.

Assistant Professor of Hotel Management

SRM
Ghaziabad, India
08.2018 - 07.2023
  • Signposted additional learning resources to increase students' subject passion.
  • Created engaging resources to explain key concepts and improve pupil understanding of curriculum topics.
  • Prepared and delivered lectures on diverse topics related to Area of study.
  • Taught online classes to large groups using Type to upload learning materials and assess students' work.
  • Planned, coordinated and executed research projects to gain insight into Area of study.
  • Developed multidisciplinary approaches to education, ensuring high-quality teaching, research and student experiences.
  • Organised seminars to share latest insights with professionals in field.
  • Supervised work undertaken on key projects related to students' advanced degrees.
  • Reported on students' progress, achievements and behaviour.
  • Supported students with various learning difficulties to understand key concepts in core subjects.
  • Supported research projects, aiding academic progression and growth in line with demands.
  • Coordinated SEND support to improve opportunities for children requiring extra help.
  • Facilitated extra-curricular workshops and activities alongside main teacher.
  • Covered primary teacher absences and continued lessons according to curriculum plans.
  • Offered holistic student support to build social, emotional and educational growth.

Facilitators

Tata Strive
Varanasi , India
01.2017 - 08.2018
  • Promoted independence and positive wellbeing when working with vulnerable adults and children.
  • Organised and prepared materials for session delivery.
  • Supported integration of service users back into community life to maximise successful transition rate.
  • Used diverse teaching materials and motivational approaches to reduce learning gaps within student instruction.
  • Supported strategic workforce objective delivery with bespoke learning packages.
  • Presented data reports and analysis to enable progress evaluation.
  • Provided mental health support to service users, as well as signposting community resources and local charities.
  • Facilitated group and one-to-one teachings with targeted curriculum programmes.
  • Supervised small groups of adults with additional mental health needs in assigned therapy groups.
  • Coordinated with trained and licensed service providers to facilitate life skills workshops for vulnerable adults.
  • Built positive, productive client relationships for enhanced social support.
  • Planned sessions following programme requirements and determined ways to deliver sessions to meet participant needs.
  • Conducted research and gathered information from multiple sources to present clear results.

Trainer

Orion Edutech
Varanasi , India
01.2016 - 01.2017
  • Planned training schedules, prepared materials and booked necessary rooms and facilities.
  • Delivered instruction across various topics, integrating audio-visual presentations and training materials.
  • Developed online and accessible support to improve employee growth opportunities.
  • Facilitated high-quality workshops, meetings and demonstrations online and offline.
  • Updated learning portals to reflect available training courses and resources, increasing employee engagement.
  • Engaged professionals in industry-specific knowledge, techniques and methodologies.
  • Collaborated with Subject Matter Experts (SME)s to refine and update training resources.
  • Increased accessibility to training workshops and materials by catering to specific requests.
  • Analysed training needs to determine learning styles and skills shortages.
  • Adapted session delivery to meet specific needs of professional learners within different environments.
  • Facilitated soft skills training, improving communication and interpersonal abilities.

Guest Service Officer

Ramada Plaza
Varanasi, India
07.2013 - 07.2015
  • Handled high volume calls to address customer inquiries and concerns.
  • Completed opening and closing procedures, from product replenishment to budget control.
  • Issued guest room keys with advice on location and access.
  • Suggested restaurants tailored to guest preferences.
  • Managed incoming calls effectively using switchboard systems.
  • Kept reservations systems up-to-date for clear availability management.
  • Instructed maintenance staff to service rooms with known issues.
  • Recorded guest account activity to produce accurate bills upon departure.
  • Coordinated housekeeping staff to prepare rooms for guest arrivals.
  • Recommended hotel services to upsell dining, bar and spa experiences.
  • Greeted and checked-in guests promptly and professionally.
  • Monitored and analysed daily front desk activity to guarantee ongoing compliance with performance and brand standards.
  • Provided local attraction and event information for enhanced hotel stays.
  • Planned schedules to support consistent service delivery and reception coverage.
  • Posted new charges to customers' rooms and compiled itemised statements.
  • Maximised hotel revenue, utilising Opera PMS to control daily room inventory.
  • Created and maintained displays and signs.
  • Received and processed stock using inventory management system.

Education

Tourism

Pursuing Ph.D
Citi University Ludhiana India
07.2022

MHM - Hotel Management

Masters in Hotel Management
Karnataka
07.2016

BHMCT - Hotel Management

SAMS
Varanasi
07.2013

Skills

[Type] Management

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Timeline

Center Manager

Tata Sons
08.2023 - Current

Assistant Professor of Hotel Management

SRM
08.2018 - 07.2023

Facilitators

Tata Strive
01.2017 - 08.2018

Trainer

Orion Edutech
01.2016 - 01.2017

Guest Service Officer

Ramada Plaza
07.2013 - 07.2015

Tourism

Pursuing Ph.D

MHM - Hotel Management

Masters in Hotel Management

BHMCT - Hotel Management

SAMS

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Soni PandeyAssistant Professor Of Hotel Management.