Summary
Overview
Work History
Education
Skills
Interests
Accomplishments
CO-/EXTRA –CURRICULAR ACTIVITIES & COURSES
INTERPERSONAL SKILL
Disclaimer
Timeline
Generic

Soni Prathamesh Paras

Customer Service Manager
Vadodara,GJ

Summary

Dynamic professional eager to contribute to a results-oriented firm that values a driven work environment. Extensive knowledge and skills leveraged to foster personal growth and support organizational objectives. Proven team leader adept at optimizing departmental operations to achieve strategic goals, with a strong track record of aligning talent with roles that enhance performance. Committed to continuous operational improvement, excelling in prioritizing and delegating administrative tasks to ensure efficient workflow. Passionate about training and mentoring high-potential individuals while nurturing a collaborative and productive workplace culture.

Overview

15
15
years of professional experience
21
21
years of post-secondary education
2
2
Languages

Work History

Customer Service Manager

Equator Advanced Appliances
08.2021 - Current
  • In August 2021, I rejoined Equator Advanced Appliances as a Customer Service Manager.
  • Effectively resolved complex customer issues by coordinating with cross-functional teams, and leveraging internal resources to deliver optimal solutions.
  • Enhanced team productivity and service quality through continuous training, mentoring, and performance support for customer service representatives.
  • Led and managed a team of customer service professionals, cultivating a collaborative and positive work environment that encouraged teamwork, accountability, and high performance.

Customer Service Advisor

Tech Mahindra Business Services
07.2018 - 08.2021
  • In July 2018, I joined Tech Mahindra Business Services as a Customer Service Advisor in the RETENTION (Voice) process for Three.uk.
  • Enhanced customer satisfaction by addressing and resolving issues in a timely manner, and retaining customers.

Customer Service Supervisor

Equator Advanced Appliances
12.2016 - 07.2018
  • In December 2016, I was promoted to Supervisor of the Customer Service Team.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.

Customer Service Representative

Equator Advanced Appliances
12.2015 - 12.2016
  • December 2015 - 2016: Worked as a Customer Service Representative in the Voice Process with Equator Advanced Appliances.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Computer Hardware and Networking Engineer

FreeLancer
04.2010 - 06.2012
  • From April 2010 to June 2012, I worked as a freelance computer hardware and networking engineer.
  • Provided exceptional customer support through clear communication of technical concepts to non-technical stakeholders.

Education

No Degree - Electronics & Tele-Communication

JSPM - Bhivrabai Sawant Polytechnic
Pune, India
04.2001 - 01.2014

No Degree - 10th

S.M. Choksey High School
Pune, India
04.2001 - 01.2010

Skills

Proficient in Microsoft Office Suite/365

Interests

Learning Ai tools

Learning to make new Softwares with Ai

Offroad 4X4 Adventures

Listening Music

Accomplishments

  • Actively participated in Aqua Regia Certified by Guinness world Records
  • Actively participated in various sports activities for inter school.
  • Active Participation in UMANG – 2014 (Personality Development Camp)
  • Active Participation in UMANG – 2016 (Personality Development Camp)
  • Certificate of appreciation by Poona Blind Men’s Association
  • Certificate by Universal Shotokan Karate (Red Belt)

CO-/EXTRA –CURRICULAR ACTIVITIES & COURSES

  • Computer Hardware & Networking (A+,N+)
  • Microsoft Certified IT Professional Course (MCITP)
  • Digital Marketing Course – Search engine Optimization (SEO)
  • Intermediate English Conversation Program.
  • Voice and Accent Training program
  • Practiced Website Development and Image editing as free lancer for - Equator Advanced Appliances

INTERPERSONAL SKILL

  • Ability to rapidly build relationships and set up trust.
  • Confident and Determined
  • Ability to cope up with different situations.
  • Ability to learn fast with practical knowledge.
  • Ability to complete the work within a given time.

Disclaimer

I do hereby declare that the above information is true to the best of my knowledge. 

Timeline

Customer Service Manager

Equator Advanced Appliances
08.2021 - Current

Customer Service Advisor

Tech Mahindra Business Services
07.2018 - 08.2021

Customer Service Supervisor

Equator Advanced Appliances
12.2016 - 07.2018

Customer Service Representative

Equator Advanced Appliances
12.2015 - 12.2016

Computer Hardware and Networking Engineer

FreeLancer
04.2010 - 06.2012

No Degree - Electronics & Tele-Communication

JSPM - Bhivrabai Sawant Polytechnic
04.2001 - 01.2014

No Degree - 10th

S.M. Choksey High School
04.2001 - 01.2010
Soni Prathamesh ParasCustomer Service Manager