Sonia
Delhi
Summary
To rise to a position of leadership in the corporate world in which I can contribute significantly to the organization, as well as my personal and professional development.
Overview
5
5
years of professional experience
Work History
Senior Executive
HDFC Ergo General Insurance Company Limited
Noida
02.2024 - Current
- Coordinated cross-functional teams to streamline processes and improve efficiencies.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Reviewed completed work to verify consistency, quality, and conformance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Met with the given targets on time.
- Doing detailed billing in reimbursement to get the detailed knowledge of the claim.
- Coordinated with departments to gather necessary billing information.
- Managed billing inquiries and resolved discrepancies efficiently.
Officer
Star Health And Allied Insurance Co.Ltd.
08.2022 - 12.2024
- Handling grievance related issues and revert on mails and calls.
- Managed customer inquiries regarding insurance policies and claims processes.
- In the reimbursement process, I handled inbound emails regarding various issues (rejection and deduction reconsideration reviews), and I facilitated communication between departments to resolve client issues promptly.
- Collaborated with team members to streamline operational workflows and improve efficiency.
- Balance multiple tasks including call handling.
- Reviewed claims documentation for accuracy and completeness before approval.
- Analysis on rejections & denials.
TPA Executive
Avantika Hospita
06.2020 - 07.2022
- Maintain a customer database.
- Follow up on outstanding accounts receivable and credit balances.
- Follow up on claims submitted to ensure prompt and timely payment, and complete appeals to payers when needed.
- Handling the claim process.
- Uploading of documents in the system for claim processing.
Education
Bachelor of Arts -
Delhi University
01.2020
Intermediate -
CBSE Board
01.2017
High School -
CBSE Board
01.2015
MBA -
Amity University
NoidaSkills
- Ability to work hard
- Problem solving
- Positive approach thinking
- Good verbal and written communication skills
- Punctuality
Disclaimer
I do hereby declare that all the above statements are true and correct to the best of my knowledge and belief.
Languages
- English
- Hindi
Personal Information
- Date of Birth: 01/30/99
- Gender: Female
- Nationality: Indian
- Marital Status: Unmarried
- Religion: Hindu
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Timeline
Senior Executive
HDFC Ergo General Insurance Company Limited
02.2024 - Current
Officer
Star Health And Allied Insurance Co.Ltd.
08.2022 - 12.2024
TPA Executive
Avantika Hospita
06.2020 - 07.2022
Bachelor of Arts -
Delhi University
Intermediate -
CBSE Board
High School -
CBSE Board
MBA -
Amity University
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