Sonia
Phagwara
Summary
Results-driven professional with expertise in customer service and transaction management. Demonstrated success in improving customer satisfaction through effective communication and teamwork. Committed to maintaining security protocols while supporting company growth and ensuring seamless client experiences.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Teller
Axis bank
Goraya
11.2025 - Current
- Processed customer transactions with precision and efficiency.
- Assisted clients in resolving account inquiries and service requests.
- Promoted bank products to strengthen customer relationships.
- Collaborated with team to foster a positive work environment.
- Resolved customer concerns promptly to improve satisfaction levels.
Bank teller
Indusind bank
02.2023 - 04.2024
- Managed daily transactions, including withdrawals, deposits, and transfers.
- Maintained accurate records of all transactions, ensuring compliance with documentation requirements.
- Supported branch manager in supervising operations to enhance business workflow.
- Promoted exceptional customer satisfaction through patience and positive interactions.
- Assisted customers with troubleshooting account issues and online banking inquiries.
- Followed security protocols to detect and prevent fraudulent activities and identity theft.
Education
Masters of business administration -
Gna University
Phagwara09-2024
Bachelors of commerce -
Guru Nanak Dev University
Amritsar08-2022
Skills
- Excellent communication skills
- Proficient computer knowledge
- Critical thinking
- Customer service
- Team collaboration
- Time management
Certification
• Nism 5A Mutual Fund Distributor
• Ms. Excel
• Digital Marketing.
• Ms. Excel
• Digital Marketing.
Timeline
Teller
Axis bank
11.2025 - Current
Bank teller
Indusind bank
02.2023 - 04.2024
Masters of business administration -
Gna University
Bachelors of commerce -
Guru Nanak Dev University