Sonia Arora
Jaipur
Summary
Accomplished Senior Legal Executive with expertise in fraud detection and training facilitation at Shri Ram Insurance Company. Recognized for exceptional performance and champion of the month at MetLife. Proven ability in problem resolution and communication effectiveness, enhancing team quality metrics by 20%. Adept at executive support and negotiation, driving operational excellence.
Overview
12
12
years of professional experience
Work History
Senior Legal Executive
Shri Ram Insurance Company
11.2022 - Current
- Coordinate with investigators to provide the documents within the TAT.
- Fraud detection.
- Process the bill of the investigator.
- Train the new joiners.
Senior Insurance Associate
MetLife
01.2016 - 01.2022
- Our work involves validating and changing the Auto and home brokers code by validating them according to SOP.
- Currently working in Beneficiary and enrollment process being of good performer of team in terms of quality matrix. We update address, Beneficiary, amount of benefits etc of various customers according to SOP.
- Take care of the training part also reports out the learning curve to the training team. Along with the training I do the floor support.
- We do change brokers on Individual & group policies.
- Working as a backup QA and audit the requests in the process.
- Lean Board update on daily, weekly & monthly basis.
- Give training to new joiners.
- Manage the que and other related reports.
- Working for MetLife Global Operations Support Centre as a part of the line of business- Group Benefit Operations.
- Recognition Award received for Exceptional Performance.
- Received VOC (Voice of Customer).
- Recognized as champion of the month.
Sr. Process Executive
Infosys
07.2014 - 12.2015
- Worked with a leading US Mortgage Client
- Worked in Pre-Underwriting Process
- Need to do Loan Maintenance, Loan Verification & Account Statement in Payoff team
- Verify Borrowers details & updating the relevant information in their application and completing the package. In case of discrepancies, the package is assigned to Asset Manager to resolve issues.
- Examines individual application forms and investigative reports to ensure that all underwriting information is included.
- Determines whether or not to process loans or decline mortgage applications within specified underwriting authority levels; seeks senior approval for recommendations beyond authority limits.
- Working for Non GSE loans and Currently Cost and Income evaluation is not a part of our Guidelines.
- Verifying customers details & updating the changes.
- Auditing of daily transactions in the team.
- Responsible for training new joiners & cross training colleagues from other processes.
Education
10th and 12th -
Rajasthan University
JaipurB.B.A -
Rajasthan University
JaipurM.B.A -
JNRV University
JaipurRSCIT course -
LLB -
Subodh College
JaipurSkills
- Active listening
- Fraud detection
- Physical fitness
- Badminton expertise
- Fraud analysis
- Training facilitation
- Problem resolution
- Communication effectiveness
- Time optimization
- Conflict management
- Time management
- Executive support
- Negotiation skills
- Networking
Personal Information
- Date of birth: 08/26/88
- Gender: Female
- Nationality: Indian
- Marital status: divorced
Extracurricular Activities
In NCC for one year, first in dart competition in school, training in Bhartiya Baal Kalyan Parishad, training in HDFC Life Insurance
Languages
- Hindi
- English
Children
1, Boy
Timeline
Senior Legal Executive
Shri Ram Insurance Company
11.2022 - Current
Senior Insurance Associate
MetLife
01.2016 - 01.2022
Sr. Process Executive
Infosys
07.2014 - 12.2015
10th and 12th -
Rajasthan University
B.B.A -
Rajasthan University
M.B.A -
JNRV University
RSCIT course -
LLB -
Subodh College