Sonia Arora
Mannasukh
Greater Noida
20
years of professional experience
Customer Care Representave with 19 years of experience in customer service, query resoluon, complaint handling, and customer relaonship management. Skilled in handling escalaons, resolving issues eciently, and ensuring high customer sasfacon. Strong communicaon, acve listening, problem-solving, and CRM skills with a proven commitment to service excellence.
Work History
Therapist/counsellor
1 Month- Conduct one-to-one supportive conversations based on the individual's needs and concerns.
- Encourage healthy routines related to sleep, relaxation, social connection, and work-life balance.
- Provided exceptional customer service to over 100,000 clients.
Listener
5 Months- Providing emotional support and active listening to clients.
- Resolved an average of 50 customer inquiries per day via phone, email and live chat.
- Use appropriate counselling techniques according to professional training and client needs.
Psychological Counsellor
10 Years 5 Months- Provided one-on-one counselling sessions to address emotional and behavioral challenges.
- Guided clients through managing anxiety, relationship issues, trauma, and stress.
- Collaborated with marketing and sales teams to develop targeted customer outreach campaigns, increasing lead generation by 10%.
Customer Care Executive
5 Months- Managed customer inquiries and resolved issues efficiently to ensure customer satisfaction.
- Collaborated with product development team to provide insights into customer needs, leading to the launch of new features.
- Maintained clear and accurate records of customer interactions, ensuring compliance with company policies and regulations.
Marketing Research Interviewer
8 Years- Conducted surveys and collected market data to support research initiatives.
- Performed comprehensive market research analysis to identify target customer segments and develop effective marketing strategies.
- Analyzed customer feedback data to identify trends and develop targeted solutions to improve customer experiences.
Education
Diploma in Advanced Psychology and Counselling
MA in Educaon - Counselling and Guidance
BA
Skills
Customer Service
Problem Solving
CRM Software
Complaint Handling
Issue Resolution
Chat Support
Product Knowledge
Phone Communication
Email Communication
Patience
Empathy
Microsoft Excel
Timeline
Therapist/counsellor
Mannasukh
08.2026 - CurrentRead More
Listener
Flute Business Pvt Ltd
10.2025 - 03.2026Read More
Psychological Counsellor
Freelance
03.2015 - 08.2025Read More
Customer Care Executive
Falcon Force Pvt Ltd
09.2014 - 02.2015Read More
Marketing Research Interviewer
IMRB International
08.2006 - 08.2014Read More
Delhi University
BA
Read More
Lovely Professional University
MA in Educaon - Counselling and Guidance
Read More
Internaonal Career Instute
Diploma in Advanced Psychology and Counselling
Read More