Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
References
Timeline
Generic

Sonia Belsare

Mumbai

Summary

Results-driven Global Travel & Expense Category Specialist with over 10 years of experience in travel management and category optimization, recognized for enhancing cost efficiency and implementing robust travel policies for global clients. Expertise in stakeholder management and cross-functional collaboration, ensuring alignment with organizational goals.

Overview

2025
2025
years of professional experience
1
1
Certification

Work History

Senior Process Lead Global Travel & Expense

Infosys BPM Limited
Pune, India (Remote)
01.2022 - Current
  • Spearheaded the optimization of travel and expense (T&E) category strategies for a global client, driving cost efficiency, policy compliance, and service quality improvements.
  • Contributed to the design and rollout of client-specific T&E policies, ensuring alignment with corporate objectives and industry best practices.
  • Acted as a liaison between the client's internal teams and service providers to address escalations and provide strategic advice.
  • Assisted in streamlining workflows and implementing travel category-specific tools, resulting in a 20% reduction in T&E costs.

Process Lead – Travel & Expenses Category

Infosys BPM Ltd
Pune, India
10.2014 - 03.2016
  • Supported the development and implementation of category plans, aligning with organizational goals and driving revenue leakage prevention through expense compliance strategies.
  • Analyzed travel expense data to identify non-compliant expenditures and optimize cost control.

Assistant. Manager – Sales & Marketing

Gilpin Tours & Travels Ltd
Pune, India
03.2014 - 08.2014

Generated revenue through new account acquisition and key client management, fostering long-term relationships.

Executive Crew Accommodation

Kingfisher Airlines Ltd
Mumbai, India
07.2006 - 09.2011
  • Developed and implemented accommodation strategies ensuring cost-effective lodging solutions for airline personnel.
  • Negotiated contracts with hotels, achieving a 40% reduction in accommodation expenses across market.

Officer – Travel Operations

Emirates Holidays
Mumbai
03.2006 - 05.2006

Coordinated domestic and international holiday packages for Emirates Airlines passengers, enhancing the traveler experience.

Executive – Travel Operations

Trade Wings International
Mumbai, India
04.2005 - 03.2006

Managed ticketing operations and visa processing for domestic and international clients.

Customer Service Representative

Accenture India Pvt. Ltd
Mumbai, India
07.2004 - 10.2004

Addressed customer inquiries to ensure satisfaction and foster a positive service experience.

Sabbatical

NA
Mumbai, India

Taken parental leave for family care followed by a break due to COVID-19 disruption, then successfully reentered the workforce with a renewed focus on professional growth and contributions.

Education

MBA - Marketing

Symbiosis International University
Pune, India
10-2013

Skills

Concur Travel

Cost Control Strategies

Expense reporting and analysis

Policy Development and Compliance

Compliance monitoring

Process Improvement

Stakeholder Engagement

Analytical thinking

Certification

  • IATA Level 1 ticketing course
  • Certificate course in Galileo & Abacus

Languages

Marathi
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2

Accomplishments

  • Received the Rising Star award for exceptional performance as a new joiner, demonstrating quick adaptability and effective contribution.
  • Achieved high levels of client satisfaction, leading to the Kudos award for outstanding service.
  • Awarded "Best Employee" at Kingfisher Airlines for exceptional management of crew accommodations and implementation of cost-saving initiatives.

References

References available upon request.

Timeline

Senior Process Lead Global Travel & Expense

Infosys BPM Limited
01.2022 - Current

Process Lead – Travel & Expenses Category

Infosys BPM Ltd
10.2014 - 03.2016

Assistant. Manager – Sales & Marketing

Gilpin Tours & Travels Ltd
03.2014 - 08.2014

Executive Crew Accommodation

Kingfisher Airlines Ltd
07.2006 - 09.2011

Officer – Travel Operations

Emirates Holidays
03.2006 - 05.2006

Executive – Travel Operations

Trade Wings International
04.2005 - 03.2006

Customer Service Representative

Accenture India Pvt. Ltd
07.2004 - 10.2004

Sabbatical

NA

MBA - Marketing

Symbiosis International University
Sonia Belsare