Sonia Biblani
New Delhi
Summary
Dynamic Salon Manager with a proven track record at Geetanjali Salon, excelling in customer relationship management and financial analysis. Spearheaded initiatives that enhanced service quality and client satisfaction, while effectively managing payroll and inventory. Recognized for fostering team collaboration and driving operational excellence in fast-paced environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Manager
Geetanjali salon
New Delhi
06.2022 - Current
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Provided leadership during times of organizational change or crisis situations.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Salon Manager
Monsoon salon
New Delhi
06.2019 - 06.2022
- Oversaw inventory control for retail products and supplies.
- Resolved customer complaints in a timely manner, while maintaining positive relationships with clients.
- Analyzed financial data on a weekly basis to make informed decisions about budgeting and expenditures.
- Performed regular maintenance checks on equipment used in the salon to ensure safe operation.
- Assisted in developing strategies for increasing client base through promotions or advertising campaigns.
Branch Manager
Aroma Thai day spa
New Delhi
05.2017 - 06.2019
- Participated in community events to promote brand awareness.
- Maintained high standards of cleanliness throughout the facility while adhering to safety regulations.
- Conducted regular staff meetings to ensure consistency in service delivery.
- Responded quickly to any changes needed within the spa environment due to customer requests or market trends.
- Resolved customer complaints in a timely manner.
- Managed the daily operations of the spa, including scheduling staff members, ordering supplies and maintaining inventories.
Salon Manager
Looks
New Delhi
04.2015 - 06.2016
- Resolved customer complaints in a timely manner, while maintaining positive relationships with clients.
- Maintained accurate financial records of all salon transactions.
- Created monthly reports that tracked progress towards goals set by ownership.
- Regularly evaluated customer feedback to identify areas of improvement in services or products offered by the salon.
- Coordinated meetings between staff members, owners, suppliers, and other stakeholders as needed.
- Managed daily salon operations, including scheduling appointments, customer service, and staff management.
Salon Manager
Lakme
New Delhi
01.2013 - 04.2015
- Drove impeccable customer service and inspired team members to cultivate loyal business relationships with clientele.
- Monitored inventory of supplies, managed budget and requisitioned supplies, equipment, and services.
- Collaborated with other managers and supervisors and kept informed of changes affecting service operations.
- Resolved customer complaints regarding worker performance or services rendered.
- Inspected work areas and operating equipment and confirmed cleanliness and maintenance.
Education
High School Diploma -
Gurukul University
Dehradun03-2005
Skills
- Payroll administration
- Employee scheduling
- Inventory management
- Financial analysis
- Customer relationship management
- Team building and leadership
- Customer service excellence
- Data analysis and problem solving
Certification
- Lakme academy
Timeline
Manager
Geetanjali salon
06.2022 - Current
Salon Manager
Monsoon salon
06.2019 - 06.2022
Branch Manager
Aroma Thai day spa
05.2017 - 06.2019
Salon Manager
Looks
04.2015 - 06.2016
Salon Manager
Lakme
01.2013 - 04.2015
High School Diploma -
Gurukul University