SONIA CHAUDHARY
New Delhi
Summary
Results-driven Team Leader with expertise in quality assurance and personnel training. Proven track record of enhancing team performance and optimizing project outcomes through effective communication and conflict resolution. Committed to maintaining high work ethic and safety standards while consistently achieving and exceeding goals. Skilled in creating a collaborative environment that boosts productivity and efficiency.
Overview
12
12
years of professional experience
Work History
Team Leader
Fareportal Pvt. Ltd.
Gurugram
01.2013 - Current
- Cultivated strong customer relationships through attentive service and positive engagement.
- Coached team members on customer service techniques to enhance sales performance.
- Managed a team of 14 executives, addressing GDS inquiries and providing guidance.
- Implemented new processes that improved operational efficiency and productivity.
- Achieved revenue targets by aligning team objectives with corporate criteria.
- Conducted training sessions to elevate team commitment to service excellence.
- Streamlined customer support by fostering collaborative environments across operations.
- Transitioned from sales to customer service, handling inquiries related to GDS systems.
Education
B.TECH - electrical and electronics
UPTU University
01.2011
Intermediate -
CBSE Board
01.2007
Matriculation -
CBSE Board
01.2005
Skills
- Teamwork and Collaboration
- Key performance indicators
- Safety processes and procedures
- Good Telephone Etiquette
- Critical Thinking
- Airline Queries related to GDS (Amadeus and Sabre)
- GDS systems
- Sales process
- Customer service
- Revenue management
- Team leadership
- Employee training
- Performance coaching
- Customer relationship management
- Conflict resolution
- Operational improvements
- Process optimization
- Communication skills
- Teamwork and collaboration
- Complex Problem-solving
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
Team Leader
Fareportal Pvt. Ltd.
01.2013 - Current
B.TECH - electrical and electronics
UPTU University
Intermediate -
CBSE Board
Matriculation -
CBSE Board
Similar Profiles
Nikhil DwivediNikhil Dwivedi
Senior Software Engineer at Fareportal Pvt. Ltd.Senior Software Engineer at Fareportal Pvt. Ltd.
Ahmed SyedAhmed Syed
Executive at Fareportal Pvt LtdExecutive at Fareportal Pvt Ltd
Sarabjeet SinghSarabjeet Singh
Sr Executive at Fareportal Pvt LtdSr Executive at Fareportal Pvt Ltd
Deepak DuggalDeepak Duggal
Project Management + Consultant at HCL Technologies LTD.Project Management + Consultant at HCL Technologies LTD.
NIRPREET KAURNIRPREET KAUR
Partner at Lex Jurists, Advocates & SolicitorsPartner at Lex Jurists, Advocates & Solicitors