Sonia Dadwal

• Worked at Smartvalue Ltd as Senior Counselor.

• Worked at Digitek Media Pvt. Ltd as Regional Manager Customer Service.

• Worked with Tiger Force Security Services as Senior Manager Customer Care Service.

• Led daily operations and administration of the center
• Managed high-value client relationships and ensured service excellence
• Coordinated with embassy and external stakeholders
• Supervised and trained team members
• Improved customer satisfaction and process efficiency
• Handled escalations and crisis situations

Customer & Relationship Strategist/ Operations

✔ Delivered premium client experience

✔ Built strong trust with clients and stakeholders

✔ Contributed to growth and reputation of the organization

✔ Recognized for performance and promoted

• Trained and guided team members to maintain high productivity and performance metrics.
• Assisted in recruiting, hiring and training of team members.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Interacted well with customers to build connections and nurture relationships.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.

• Worked with Tops Security and services Pvt. Ltd as Regional Manager Customer Care Services for 6 Years.