SONIA DANGORE

Hospital Administrator and HR Manager

Bahekar Superspeciality Hospital, Gondia

Gondia

06.2024 - Current

1. Leadership and Strategic Management
Lead and managed medical team, Nursing team, Admin Office team, Housekeeping team, Paramedical team and Security team
Developed and implemented departmental strategic plans aligned with the hospital's mission.
Was involved in all decision-making processes of all departments
2. Clinical Governance and Quality Assurance
Ensured clinical excellence and adherence to evidence-based practices.
Monitor and improve patient care standards, infection control measures, and patient safety protocols.
Monitored audits, clinical reviews, and quality improvement initiatives.
3. Operational Management
Directed day-to-day hospital operations, heading all major clinical departments (Billing, TPA & Corporate Billing, Office, Housekeeping, Security, Biomedical Engineering Services) and clinical support areas (Diagnostics, Lab Services, Dietetics, MRD), ensuring seamless coordinati quality service delivery.
Formulated and implemented operational workflows and across departments to enhance efficiency, compliance, and experience; regularly monitored Key Performance Inc (KPIs) and patient feedback to drive service improvem satisfaction.
Coordinated interdepartmental collaboration for optimal patient outcomes.
Prepared and closely monitored departmental duty rosters and leave schedules
4. Regulatory Compliance and Accreditation
Ensured compliance with health regulations, licensing requirements, and accreditation standards (NABH)
Faced NABH three times. (3rd Edition,4th Edition & 5th Edition)
Liaisoning done with government health authorities, legal bodies, and accrediting agencies.
5. Human Resources and Development
Worked in HR for recruitments, training and retaining good performing staff
Involved in conducting continuing medical education (CME) and professional development for medical staff.
Handled disciplinary actions, grievances, and conflict resolution within the medical team.
Worked on performance management system
6. Financial Oversight
Optimized resource utilization by. collaborating with finance and administration to manage budgets
Worked for cost-effectiveness department wise
Quality Manager and Medical Administrator
Develop and implement organizational policies and procedures for the medical unit.
Monitoring of compliances (PCNDT, Narcotics and Drugs compliance, AERB, MTP etc.)
Monitor the functioning of radiology services, diagnostic services, facilities and staff to ensure, the effective use of resources and assess the need for additional staff, equipment and services.
Responsible for conducting clinical audits as per NABH/internal committee recommendation.
Overseeing and monitoring RCA & CAPA on all the audit findings and Incidents reported
To ensure all the clinical operations adhere to relevant health laws with regards to medical compliances and to assure the prevention of Medico legal issues.
Ensure the radiation safety compliance in all the applicable areas in coordination with the Radiation safety officer.
To make daily rounds and to see the completeness of clinical records including patient consent, forms, assessment forms, Drug charts, Doctors & Nurses progress notes.
Ensure that consent forms are taken for all the clinical procedures.
To supervise the lab in coordination with Lab HOD to assure lab reports are error free, Critical values are being reported to Wards/ICUs and the defined TATs are being strictly followed.
Supervise the attendance of Consultants/Visiting Consultants & RMO.
Heading the medical records department and make sure that all the records are properly archived as per hospital policy, closed audits of case sheets are being done by MRD team, ICD coding is being followed
To supervise RMOs – Appointment, postings, compliance to their JDs, trainings, Doctors Handover notes etc.
Ensuring the safe practices of blood transfusion in all patient care areas
Ensure that the patient counseling is happening in all the areas & also ensure that all the Audio Video recordings are being archived and can be accessible whenever they are required with the
Identifying cases for peer review to improve outcomes and the quality of service provided.
To track month on month the privileges, agreements and indemnity due for renewal and closure
Responsible for patients’ feedback related to medical department
Managed daily hospital operations to ensure efficient patient care and services.
Coordinated with department heads to streamline administrative processes and communication.
Oversaw scheduling of staff to maintain optimal coverage across all shifts.
Implemented policies and procedures to enhance compliance with healthcare regulations.
Facilitated staff meetings to discuss operational issues and promote collaboration.
Assisted in budget preparation and expense monitoring for various departments.
Developed training programs for new employees on hospital protocols and systems.
Maintained accurate medical records and ensured timely updates for patient information.
Recruited, trained, evaluated, and supervised departmental personnel.
Managed daily operations of the hospital, including staffing, scheduling, and resource allocation.
Resolved customer complaints in a timely manner while maintaining high levels of customer service.
Conducted regular reviews of employee benefit packages to ensure competitive offerings.
Created reports on operational performance metrics such as revenue cycle management data and patient satisfaction scores.
Established short-term and long-term goals to improve overall efficiency of hospital operations.
Coordinated communication between physicians, staff members, patients, families, government agencies and insurance companies.
Provided leadership to ensure that all stakeholders were kept informed about changes in the healthcare industry that could affect their operations or bottom line results.
Negotiated contracts with vendors for supplies, equipment and services needed by the hospital.
Reviewed billing codes used by providers to maximize reimbursement from insurers.
Developed marketing plans for new programs or services offered by the hospital.
Developed and maintained a comprehensive budget for hospital operations.
Performed financial analysis of hospital services to identify areas for improvement.
Collaborated with other healthcare organizations on initiatives that support population health management efforts.
Implemented policies to ensure compliance with applicable laws and regulations.
Ensured that information technology systems are up-to-date with current security protocols.
Facilitated meetings between senior leadership team members to discuss issues related to hospital operations.
Developed and maintained computerized record management systems to store and process data.
Facilitated necessary changes to policies or procedures to improve operations.
Prepared informative manuals and training guides to assist with successful management of healthcare system.
Implemented cost control policies to limit excessive or unmanaged spending by various teams.
Inspected facilities and recommended building or equipment modifications to comply with access, safety and sanitation regulations.
Assisted with budgetary development by providing in-depth analysis of current and potential future expenses.
Represented company professionally when engaging with public and government agencies.
Monitored department budget to prepare accurate reports about findings.
Chaired staff meetings, providing status updates on key activities to clinical management.
Researched health center standards and guidelines to identify best practices and improvement opportunities.
Communicated with patients with compassion while keeping medical information private.
Monitored inpatient bed use, facilities and staff to provide optimal use of resources.
Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
Coordinated work activities and scheduling of medical, nursing and physical plant staff.
Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
Directed, supervised and evaluated medical, clerical or maintenance personnel.
Responded proactively to concerns and questions by acting on patient feedback.
Maintained records management system to process personnel information and produce reports.
Recruited, hired and trained new medical and facility staff.
Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Managed recruitment processes for various hospital departments.
Coordinated training sessions to enhance staff skills and compliance.
Assisted in performance management and employee evaluations.
Maintained employee records and updated HR databases regularly.
Supported conflict resolution through mediation and communication strategies.
Ensured compliance with labor laws and hospital policies.
Collaborated with department heads to address staffing needs effectively.
Created and maintained personnel records, such as hiring documents, benefits information and payroll data.
Managed performance reviews, disciplinary actions and salary negotiations.
Monitored attendance records and leave requests for accuracy and completeness.
Conducted recruitment process for new hires, including job postings, interviews and background checks.
Prepared and led new employee orientation to familiarize with company policies, procedures, culture and campus.
Drafted job descriptions based on current roles within the organization.
Recruited applicants for vacancies to fill open positions with qualified staff.
Developed and implemented HR strategies to improve employee engagement and retention.
Coordinated training programs for new employees and existing staff members.
Prepared reports summarizing recruitment activities, turnover rates, absenteeism trends.
Organized and facilitated team-building activities, including monthly staff meetings.
Assisted in the development of policies related to human resources management.
Collaborated with other departments to create a positive work environment that promotes collaboration among teams.
Communicated with supervisors to plan and review employee evaluations.
Analyzed employee surveys to identify areas of improvement in workforce productivity.
Maintained relationships with external stakeholders regarding employment issues or concerns.
Held exit interviews and documented information discussed with employees.
Worked with management to create performance measurement, employee development and employee compensation strategies.
Handled sensitive employee and company information with highest level of confidentiality and discretion.
Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
Achieved desired work environment and performance by proactively advising and guiding employees on best practices and overseeing HR training.
Encouraged open communications, promoting positive and pro-employee work environment.
Identified operational weaknesses to improve or innovate people, programs and processes.
Handled employee discipline and termination to address policy infractions.
Suggested promotions and wage increases according to employee performance.

Summary

Overview

Work History

Hospital Administrator and HR Manager

Quality Manager and Medical Administrator

Clinical Services

Education

Senior Management Program -

MBA - Healthcare Administration & Management

Ayurvedic Medicine & Surgery

Skills

Certification

Preferences

Timeline

Hospital Administrator and HR Manager

Quality Manager and Medical Administrator

Clinical Services

Senior Management Program -

MBA - Healthcare Administration & Management

Ayurvedic Medicine & Surgery

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