Summary
Work History
Education
Skills
Accomplishments
LinkedIn
Timeline
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Sonia Dogra

Sonia Dogra

Delhi,New Delhi

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Work History

Key Account Manager

Path Infotech
Noida
11.2022 - 03.2023
  • Develop & execute a lead generation strategy
  • Stay up to date with industry trends & best practices for B2B lead generation
  • Work closely with different teams
  • Monitoring the performance of team members
  • Maintaining the data in the CRM
  • In touch with the client for licenses renewal
  • Ensure the customer is happy with the services.

Sr. Relationship Manager

Refyne India
Remote
10.2021 - 04.2022
  • Resolve client's complaints in an effective and respectful & patient manner
  • Responsible for Customer On-Boarding
  • Coordination with different teams
  • Responsible for Maintain the C-Sat/NPA/NPS
  • Responsible for Networking & Building Relationship
  • Responsible for Customer Retention
  • Coordination with different teams
  • Solving Clients Queries in TAT time
  • Develop and maintain strategic long-term trusting relationships with high volume clients to accomplish organic growth and long-term company objectives
  • Suggest solutions that answer clients needs and wants
  • Ensure timely launch and delivery of the employee financial wellness benefits
  • Serve as contact point for key clients and internal teams
  • Gather, report and communicate clients’ feedback on service, technology and product delivery
  • Measure, track and analyze key account metrics
  • Create reports for upper management

Manager- Business Development

TransformHub
Remote
11.2020 - 04.2021
  • Responsible for maintaining the relationship with existing customer
  • Responsible to grow account via providing solutions as per their requirements
  • Leads and data updation on CRM to keep the track of leads and sales data
  • Liaise between the customer and internal teams
  • SPOC for major accounts to make sure that they do not opt any other competition product or services
  • Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
  • Help customers through email, phone, screen-share and in person meetings
  • Resolve any issues and problems faced by customers and deal with complaints to maintain trust
  • Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives.

AM-Sales

Damco Solutions
Noida
04.2016 - 03.2020
  • Generated leads, initiated cold calls to prospective customer follow up
  • Worked regularly with VP Sales
  • Independently drive the lead and convert them from MQL’s to SQL’s
  • Initiate contacts to determine and create interest regarding the portfolio to coordinate the sales process
  • Build an email marketing strategy for the multiple services offered
  • Independently drive the lead and convert them from MQLs to SQL
  • Experience with Team Handling
  • Worked regularly with VP Sales
  • Participated in sales group meetings which dealt with targeted forecasts and reported on the current market situation
  • Identify key buying influences and decision-makers up to the CXO level in the complex organization for one too many Presentations and requirement assessments
  • Responsible for identifying opportunities and converting the same to same to the business deal/sales closures
  • Maintain and update the account/lead database in SF CRM
  • Provide weekly, monthly, quarterly sales reports to senior management outlining the overall sales results and productivity of the team
  • These reports include sales results, team member stack ranking call log reports calls activities CRM pipeline and sales conversion ratios.

Sr. Business Development Executive

Comtech IT Solutions
Gurgaon
02.2014 - 03.2016
  • Manage the creation and executions of all the email marketing campaigns, working closely with the Director of the marketing directly defining and loading of customer target profiles and lists for campaigns
  • Cold calls to generate the leads
  • Research on new strategic initiatives involving new business development
  • Focus on communicating and demonstrating product benefits to drive new business and expand their market value
  • Ability to engage clients up to CXO level to highlight business and value
  • Excellent commendations and convincing and team skills.

Sr. Business Development Executive

Tangence Solution
Noida
01.2013 - 02.2014
  • Identifying the market and researching SEO prospectus
  • Generating qualified leads for SEO/PPC by
  • Handling Email marketing and performing cold calls to generate leads
  • Doing surveys to increase the company database.

Sr. Market Research Analyst

Ienergizer Inc
Noida
08.2011 - 11.2012
  • Worked for US Based Technology Research firm Harte Hanks
  • Maintained their daily CPD/APC login hours and IPC report
  • Responsible for team Pre-shift and Post shift briefing and preparing corrective action plan (CAP) for their quality and
  • Business Development
  • Handled team quality training and helping them to achieve their quality goals.

Education

Bachelor of Arts -

CBSE

Intermediate - undefined

CBSE Board

Skills

CRM & Researchundefined

Accomplishments

  • Experienced at creating Marketing &Salesof innovative solutions, services, products(ConceptSales)
  • Deep experience in leading teams, scalingorganizations & over achieving revenueand organizational objectives
  • Passionatelydriven to exceed goals and secure clientsuccess
  • Proven ability to qualify, Prospect, Closenew business within Government & Corpo-rates
  • Exceptionally
  • Experience with new solution introduction,field enablement, consensus building &
  • GTM strategy
  • Market-focused professional, who consis-tently surpasses expectations and contribu-tes to profitability of institutional and privateclient portfolios by applying innovativesolutions
  • Vast Experience with organizations,working in areas of liasoning, Corpora-te Branding /Concept Sales, Business
  • Development, Key Account & Relationship
  • Management in ERP (SAP, Microsoft), BI,
  • Analytics and Information Managementwithin multiple Industry verticals in Interna-tional and domestic geographies
  • Very good at Client Relationship, Channel
  • Management, Team and Performance
  • Management
  • Forecasting cross selling as well as up-sel-ling, periodic sales targets & driving salesinitiatives to achieve business goals
  • Developing relationships with key decisionmakers (CXO Level) in target organizationsfor business development
  • Establishing, retaining, and strengtheningrelationships with key accounts with diffe-rent stake holder in order to ensure highercustomer satisfaction by assisting them oncomplete product support
  • Responsible for bringing the recurring busi-ness from the existing account.

LinkedIn

https://www.linkedin.com/in/sonia-d-b5a20b53/

Timeline

Key Account Manager

Path Infotech
11.2022 - 03.2023

Sr. Relationship Manager

Refyne India
10.2021 - 04.2022

Manager- Business Development

TransformHub
11.2020 - 04.2021

AM-Sales

Damco Solutions
04.2016 - 03.2020

Sr. Business Development Executive

Comtech IT Solutions
02.2014 - 03.2016

Sr. Business Development Executive

Tangence Solution
01.2013 - 02.2014

Sr. Market Research Analyst

Ienergizer Inc
08.2011 - 11.2012

Bachelor of Arts -

CBSE

Intermediate - undefined

CBSE Board

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Sonia Dogra