Sonia Dutt
Andheri East
Summary
Experienced Project Manager with a 15-year track record of successfully delivering complex projects on schedule and within budget. Proficient in managing stakeholder relationships, assessing risks, and optimizing resource allocation for seamless project execution. Committed to continuous process improvement to enhance efficiency and value delivery. Demonstrates strategic thinking and creativity to achieve optimal project outcomes.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Project Manager
HERE Solutions Pvt Ltd
Mumbai
12.2022 - Current
- Company Overview: HERE Technologies is a location data and technology company that builds digital mapping and location-based platform solutions for industries including automotive, transportation, logistics, and mobility. Headquartered in the Netherlands, HERE provides real-time maps, navigation, and location services used in over 200 countries. The company is renowned for its open location platform and commitment to innovation in autonomous driving, smart cities, and real-time traffic analytics.
- Defined project scope, objectives, and timelines in coordination with stakeholders and technical teams; developed and maintained detailed project plans ensuring optimal resource allocation.
- Collaborated with engineering, DevOps, and architecture teams to align solutions with technical standards and enterprise architecture.
- Acted as primary liaison between business, technical teams, and vendors, delivering timely and consistent updates on project progress, risks, and milestones.
- Proactively identified risks and implemented mitigation strategies to keep projects on track.
- Managed project budgets, monitored expenditures, and ensured cost-effective delivery.
- Led Agile ceremonies (sprint planning, stand-ups, reviews, retrospectives) and adapted delivery methodologies (Agile, Scrum, Waterfall, hybrid) to project needs.
- Ensured quality standards were met by working closely with QA teams on test planning and execution.
- Administered project tools such as Cloud JIRA and Confluence for tracking and collaboration.
- Conducted post-project reviews to capture lessons learned and share best practices for continuous improvement.
Project Manager
Capgemini Technology Pvt Ltd
Mumbai
05.2022 - 12.2022
- Company Overview: Global leader in consulting, digital transformation, technology, and engineering services. Capgemini is a multinational information technology services and consulting company headquartered in Paris, France. With a strong presence in over 50 countries, Capgemini provides end-to-end technology solutions and digital innovation across industries. Its services span cloud, AI, cybersecurity, software engineering, and enterprise platforms, enabling organizations to accelerate their business transformation. Capgemini is known for combining deep industry expertise with advanced technology to deliver real, sustainable outcomes for clients.
- Manage global CRM projects with multiple integrations, supporting clients across the US, UK, Vietnam, Japan, Australia, and New Zealand, while collaborating with cross-functional teams.
- Lead end-to-end project delivery across the SDLC, including incident management, reporting, and progress tracking.
- Oversee requirements gathering, scope definition, data migration, launch readiness, and post-launch support for CRM implementation projects.
- Manage project planning activities, including resource allocation, scheduling, budgeting, and ensuring timely delivery within scope and quality standards.
- Build and maintain strong stakeholder relationships by ensuring clear, effective communication and expectation management.
- Identify project risks early and implement proactive mitigation strategies to maintain project health.
- Provide governance and support to Agile teams, removing blockers and promoting collaborative delivery using Scrum practices.
- Use RACI matrix for role clarity and monitor project performance through KPIs and milestones.
- Handle escalations, manage documentation, and utilize tools like Confluence, JIRA, Mavenlink, MS Office, and Tableau for project tracking and reporting.
- Deliver and supervise long-term, multi-technology projects across geographies, including expertise in Microsoft Dynamics 365 (CE) and Salesforce platforms.
Project Manager
Investis Digitals
Vadodara
07.2021 - 05.2022
- Company Overview: Investis Digital is a global leader in digital corporate communications and marketing, specializing in integrated content, storytelling, and performance marketing solutions. Founded in 2000 and headquartered in London, Investis Digital serves a diverse portfolio of clients worldwide, leveraging proprietary technologies and a data-driven approach to deliver impactful digital experiences. With offices across the US, Europe, and India, the company combines creative expertise with technical innovation to help organizations enhance their brand engagement and communications effectiveness.
- Managed web development projects using platforms such as Drupal, Sitecore, and WordPress, serving clients across the US, UK, Nordic countries, and Sweden.
- Led end-to-end client interactions, translating requirements into actionable deliverables for development teams.
- Directed cross-functional teams to meet project goals, deadlines, and schedules.
- Created user stories and acted as Scrum Master, managing multiple projects simultaneously within Agile Scrum framework.
- Prepared project status reports and coordinated change control activities.
- Identified and mitigated project risks to prevent delays and budget overruns.
- Resolved team conflicts and fostered ownership through open communication and strong project governance.
- Proactively addressed project blockers, ensuring timely resolution and continuous progress.
- Managed multiple concurrent projects, ensuring alignment with business objectives.
- Coordinated documentation development for smooth implementation and process turnover.
- Led post-project evaluations to identify areas for improvement and ensured alignment with client expectations.
- Controlled project scope, preventing scope creep and ensuring timely delivery of objectives.
- Oversaw project lifecycle from pre-award phase through to product launch and final delivery.
- Maintained clear communication with clients and internal teams, managing expectations and providing regular progress updates.
- Reported and escalated issues to management as necessary; performed risk management to minimize impacts.
- Tracked and analyzed project performance against short- and long-term goals using project management tools.
- Developed comprehensive project plans, documentation, and process maps; ensured budget adherence through financial analysis.
- Coordinated with internal teams and external vendors to ensure seamless project execution.
- Continuously improved skills through relevant training and conferences.
Project Manager
Crystal Technology Systems Pvt Ltd
Mumbai
04.2016 - 05.2021
- Company Overview: Crystal Technologies Ltd is a leading ICT solutions provider based in Nairobi, Kenya, specializing in cybersecurity, IT infrastructure, unified communications, and custom application development. The company delivers innovative, end-to-end technology services that help businesses enhance operational efficiency, security, and digital transformation.
- Provided strategic leadership and expert guidance to management, leveraging best practices and experience in diverse, global environments.
- Managed end-to-end project lifecycle, including scope definition, scheduling, budget planning, execution, and closure.
- Collaborated closely with technology teams to deliver business analysis, process improvements, and change management within an Agile product development lifecycle.
- Conducted project and program audits to ensure compliance with standards and scope, developing and refining processes and guidelines in partnership with cross-functional teams.
- Led core activities such as requirements gathering, system and process flow analysis, and delivery of critical milestones within defined time and scope constraints.
- Communicated proactively with leadership, offering recommendations to optimize operations, resource allocation, and capacity planning.
- Identified tactical and strategic opportunities to enhance project outcomes and business performance.
- Skilled in Agile methodologies and proficient with tools like JIRA, Microsoft Project, and Mavenlink for lifecycle and process management.
- Demonstrated creative problem-solving capabilities, including contingency planning and maintaining professionalism under pressure.
- Managed outsourcing and offshoring initiatives, acting as a single point of contact between service delivery teams and clients, and coordinating crisis management efforts.
- Directed delivery teams, resolving operational issues to ensure smooth and effective project execution.
- Extensive experience delivering complex projects on time and within budget, ensuring efficient and cost-effective processes.
- Led cross-functional teams meet milestones while effectively managing conflicts and maintaining stakeholder alignment.
- Successfully managed multiple concurrent projects, resolving scheduling conflicts to consistently meet deadlines.
- Maintained comprehensive risk registers and provided management information (MI) to support informed decision-making across functions.
- Proficient in program management tools including Microsoft Project, Access, Word, Excel, and SharePoint.
- Developed and maintained accessible knowledge repositories, ensuring key stakeholders had timely access to program and project information.
- Identified project bottlenecks proactively and implemented appropriate mitigation strategies to ensure continuous progress.
Business Development Manager
CNP Retails
Mumbai
10.2013 - 03.2016
- Company Overview: CNP retails deals with providing interior designing solutions (customized office designs/decorative products, furnishings to clients in Mumbai, Pune, Bangalore. Managed eCommerce sites and developed an Inhouse-Inventory Management system for their clients. Clients included corporate like Renaissance Hotel, JW-Marriott’s, Kohinoor Hotels, Mumbai Mirror hotel, Westin Hotels, Marriot Groups, Dosti Groups, Eagle Security Solutions, House of Fames, Lakhani Residency and many more.
- Expanded the customer base by 90% through effective relationship management, exceptional customer service, and leveraging technological advancements, resulting in increased sales and profitability from existing accounts.
- Developed and executed strategies to penetrate untapped market segments by building grassroots business networks and integrating technologies such as eCommerce platforms and CRM systems.
- Analyzed customer requirements to deliver tailored solutions, fostering strong relationships with key clients and ensuring high levels of customer satisfaction.
- Identified operational bottlenecks and implemented process improvements and policy enhancements; analyzed monthly sales data to target product lines needing focused promotion to maximize profitability.
- Established strategic partnerships across the supply chain with vendors and logistics providers, enhancing merchandising and promotional strategies to drive customer engagement and increase domestic market reach.
- Managed the company’s eCommerce portfolio, supported API service delivery by pitching solutions, and ensured seamless operations with zero downtime or latency.
- Streamlined internal processes to ensure timely delivery of products and services meeting quality standards.
- Maintained customer retention by providing timely support and effective governance, resulting in consistently satisfied clients.
- Collaborated with cross-functional teams including Marketing and Finance to develop attractive offers and renewal programs, facilitating customer base expansion into new markets.
- Participated in targeted campaigns, industry exhibitions, trade fairs, and technology events to promote products and engage with specific customer segments.
Software Developer
Learning Mate Solutions Pvt Ltd
Mumbai
06.2010 - 10.2013
- Company Overview: Learning Mate Solutions Pvt Ltd is a global education technology company specializing in digital learning solutions and content development. The company partners with leading publishers, educational institutions, and corporate clients to design, develop, and deliver innovative, technology-driven learning experiences. Leveraging expertise in eLearning, instructional design, and interactive content, Learning Mate empowers learners worldwide by creating scalable and customized educational products and services.
- Assisted in project planning and organization, managing deliverables and supporting client communications to ensure alignment with project objectives and agreed scope. Facilitated the setup of development teams, clearly defining roles and ensuring timely completion of tasks.
- Collaborated with IT stakeholders to understand and communicate the business product roadmap and key goals, driving delivery of comprehensive end-to-end customer solutions.
- Worked closely with designers and developers to interpret requirements, monitor progress, and track timelines.
- Applied strong knowledge of SDLC and Agile methodologies, including Waterfall, Scrum, and Agile principles, to support development processes.
- Translated business requirements into clear design, development, and testing directives to eliminate ambiguities.
- Oversaw quality and completeness of system use cases and business requirement documents (BRDs); partnered with project teams for solution development, implementation, and client presentations.
- Recommended and implemented process improvements aimed at reducing costs and enhancing efficiency and customer experience.
- Conducted detailed requirement analysis through collaboration with process owners and subject matter experts, documenting functional specifications.
- Received client commendations for successfully managing and delivering complex projects on or ahead of schedule without compromising quality.
- Collaborated within global, cross-functional teams, understanding development requests and suggesting process optimizations where applicable.
- Influenced product roadmap decisions to align with key business goals and deliver high-quality customer solutions.
- Demonstrated strong communication, relationship management, and team-building skills, coordinating effectively with project managers to ensure timely project delivery.
- Engaged with QA teams during testing phases, maintaining issue logs, supporting troubleshooting, and ensuring resolution of defects before QA sign-off.
- Proactively managed stakeholder coordination, tackling new challenges and providing solutions aligned with customer needs. Actively participated in Agile ceremonies, including product backlog creation, sprint planning, daily stand-ups, and retrospectives.
Education
Post-Graduation - Business Management in IT Systems and Management (PGDBM-ITSM)
NMIMS Institute of Management Studies
Mumbai05.2021
Certified program - Web Component Development using Java Technology
NIIT, NIIT Academy
Mumbai10.2011
Bachelors - Electronic Engineering (B.E-EXTRA)
Lokmanya Tilak College of Engineering, Mumbai University
Mumbai05.2010
Skills
- IT project management and budgeting
- Agile methodologies and Scrum
- Big data analytics
- Microsoft Office Suite
- Programming languages (Python, HTML, CSS, JavaScript, J2EE, C, C)
- Data visualization (Tableau, Power BI)
- Database management (SQL)
- IT security management
- Risk assessment and management
- Stakeholder engagement
- Effective communication skills
- Conflict resolution strategies
- Change management processes
- Vendor relations and management
Certification
Currently pursuing certification in Capability in Business Analysis (CCBA) from IIBA and PMI-certification in Agile Project Management from PMBOK. Completed online certification in Digital Marketing, Social Media Marketing, Brand Management (University of London Business School), Successful Negotiation and Essential Strategic Skills, Global Marketing Management, Cloud Computing, and eBusiness.
Timeline
Project Manager
HERE Solutions Pvt Ltd
12.2022 - Current
Project Manager
Capgemini Technology Pvt Ltd
05.2022 - 12.2022
Project Manager
Investis Digitals
07.2021 - 05.2022
Project Manager
Crystal Technology Systems Pvt Ltd
04.2016 - 05.2021
Business Development Manager
CNP Retails
10.2013 - 03.2016
Software Developer
Learning Mate Solutions Pvt Ltd
06.2010 - 10.2013
Post-Graduation - Business Management in IT Systems and Management (PGDBM-ITSM)
NMIMS Institute of Management Studies
Certified program - Web Component Development using Java Technology
NIIT, NIIT Academy
Bachelors - Electronic Engineering (B.E-EXTRA)
Lokmanya Tilak College of Engineering, Mumbai University
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