SONIA DUTTA
Team Leader - Quality Assurance
Gurgaon
Summary
Dynamic Team Leader with a proven track record at Lenskart Solutions, excelling in Quality Assurance and productivity management. Expert in utilizing Power BI for data monitoring, QC performance , achieving significant error reduction, and enhancing team performance. Skilled in SOP compliance and process improvement, fostering a culture of accuracy and improve overall workflow efficiency.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Team Leader - Quality Assurance
Lenskart Solutions Private
09.2023 - Current
- Led and managed the warehouse team to achieve daily productivity targets.
- Used Power BI to track order flow, QC failure rate, and team performance.
- Analyzed QC failures, identified reasons, and worked on reducing the error percentage.
- Trained team members to improve accuracy, productivity, and quality of output.
- Performed quality checks on products to ensure accuracy and standards.
- Monitored team performance and optimized workflow for efficiency.
- Monitored incoming orders and planned workflow based on order volume.
- Maintained SOP compliance, and reduced errors in operations.
- Identified process gaps and implemented improvements.
- Coordinated with teams for smooth warehouse operations.
Education
BBA - Business Administration
Indira Gandhi National Open University
Delhi, India 04.2001 -
High School Diploma -
Govt Girls Sr Sec School Jacab Pura Gurgram
Haryana, India 04.2001 -
High School Diploma -
Hemlai High School
Assam, India 04.2001 -
Skills
Team Leadership
Quality Assurance & Quality Control
Productivity & Target Management
Data Monittoring ( Power BI - Basic )
SOP Compliance
Team Handling
Error Reduction & Accuracy Control
Time Management
Workflow Planning Optimization
Process Improvement
Timeline
Team Leader - Quality Assurance
Lenskart Solutions Private
09.2023 - Current
BBA - Business Administration
Indira Gandhi National Open University
04.2001 -
High School Diploma -
Govt Girls Sr Sec School Jacab Pura Gurgram
04.2001 -
High School Diploma -
Hemlai High School
04.2001 -
Languages
Hindi
Upper intermediate (B2)
English
Upper intermediate (B2)