Sonia Jain
Ranchi
Summary
Results-driven healthcare leader with a successful track record at Santevita Hospital, specializing in Hospital Information Management Systems (HIMS) and operational excellence. Proven ability to elevate customer satisfaction and streamline processes while adhering to NABH standards. Strong conflict resolution skills contribute to fostering a positive team environment, transforming challenges into opportunities for organizational growth.
Overview
8
8
years of professional experience
Work History
Front Office Executive
Santevita Hospital
01.2020 - Current
- Reduced wait times and increased patient satisfaction scores through improved workflows for admissions and discharges.
- Collaborated with multidisciplinary support departments to ensure seamless and efficient healthcare service delivery, optimizing patient care pathways.
- Effectively managed OPD schedules, consultant availability, and disseminated timely public announcements to ensure operational transparency.
- Oversaw and optimized billing processes, inventory stock management, and ensured strict adherence to disaster protocol compliance.
- Delivered exceptional, patient-focused service by promptly resolving patient queries, fostering a positive, and supportive hospital experience.
HR Assistant
Dhiara Ford
10.2018 - 11.2019
- Conducted employee onboarding/offboarding, salary preparation, and attendance tracking
- Gained proficiency in administrative tasks, fostering a highly organized and efficient workplace
HR Assistant
Mahindra & Mahindra Ltd
08.2016 - 09.2018
- Maintained employee documentation and facilitated entry/exit formalities
- Enhanced operational workflows through effective document management
Front Office Associate
Radisson Blu Hotel
07.2016 - 08.2016
- Delivered high-quality customer service during check-ins/outs and room reservations
- Managed customer queries with a professional and courteous approach
Education
Hotel Management -
Institute of Science and Management
01.2016
Intermediate -
Ursuline Intermediate College
01.2012
Matriculation -
Holy Cross Girls School
01.2010
Skills
- Proficient in leadership and team management to ensure efficient operations and staff development
- Expertise in Hospital Information Management Systems (HIMS) and Electronic Medical Records (EMR) for seamless data management
- Strong knowledge of NABH and NABL Accreditation Standards, ensuring compliance and quality improvements
- Skilled in conflict resolution, staff training, and performance evaluation to foster a collaborative workplace
- Competent in budgeting, resource allocation, and operational planning for sustainable growth
- Proven ability in complaint resolution, patient relationship management, and enhancing customer satisfaction
- Proficient in billing processes, inventory control, and schedule optimization for operational efficiency
- Exceptional analytical thinking, time management, and decision-making skills tailored for managerial roles
- Adept at strategic planning, crisis management, and maintaining high standards of service excellence
Hobbies and Interests
- Active Member in NABH & NABL Audits, Nursing Excellence Initiatives
- Participant in Hospital Operational Excellence Workshops
- Interests: Dancing, Sketching, Cooking
Languages
- English
- Hindi
Affiliations
- Active Member in NABH & NABL Audits, Nursing Excellence Initiatives
- Participant in Hospital Operational Excellence Workshops
- Interests: Dancing, Sketching, Cooking
Timeline
Front Office Executive
Santevita Hospital
01.2020 - Current
HR Assistant
Dhiara Ford
10.2018 - 11.2019
HR Assistant
Mahindra & Mahindra Ltd
08.2016 - 09.2018
Front Office Associate
Radisson Blu Hotel
07.2016 - 08.2016
Hotel Management -
Institute of Science and Management
Intermediate -
Ursuline Intermediate College
Matriculation -
Holy Cross Girls School
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