Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
Courses Certifications
Personal Information
Timeline
Generic
Sonia John

Sonia John

Bangalore

Summary

Dynamic Account Manager with a proven track record at KPIT Technologies, driving revenue growth and client onboarding. Expert in strategic business initiatives and negotiation,handling $6M worth business from USA,Europe & Asia Geos'. Strong interpersonal skills enhance stakeholder interactions, while technical proficiency in embedded software solutions ensures client satisfaction and retention.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Account Manager

KPIT Technologies
06.2024 - Current
  • Company Overview: Semicon, Embedded Software, Testing Multimedia, SDK, MCAL, Automation, AI/ML, Automotive domain
  • Semicon, Embedded Software, Testing Multimedia, SDK, MCAL, Automation, AI/ML, Automotive domain

Senior Manager Business Initiatives

Fubeus Technology Private Limited
Bangalore
09.2016 - 02.2024
  • Company Overview: Domain Knowledge: Networking, Wireless, Processor, OEM, Storage: Embedded Software, Semiconductor (RTL – GDS II), Digital Transformation, IoT, Cloud/Devops, QA. Tools Used - LinkedIn sales navigator, Salesforce, Lusha, HubSpot, SAP fieldglass.
  • Responsible for monthly, quarterly, and annual forecast and revenue delivery.
  • Strong track record in business development and revenue growth in Automation, Cloud/SaaS products.
  • Focus on building a strong pipeline i.e. ~ 5X of the actual target for the quarter / year.
  • Achieving 100% or more target QoQ.
  • Onboarded 4 new customers and generated an ARR of $ 2.4M till the end of Q3.
  • Client facing experience by handling the entire sales process to ensure delivery against Key performance metrics.
  • Has the ability to manage complex and high-pressure situations, stay focused on priorities, and effectively manage your time to meet deadlines & strategic planning.
  • Experience working at a fast-paced global software company, Hyperscaler, or solution provider.
  • Identifying opportunities to improve and enhance technical analysis and representation of customer recommendations.
  • Enthusiastic & quick learner with respect to sales management software and any CRM tools/sales funnel management.
  • Effectively follow the MBR & QBR.
  • Responsible for managing the existing Indian, US accounts and bringing new companies on board.
  • Net new logo accomplishments.
  • Inside Sale, Pre-Sale experience in SaaS, IoT products.
  • Worked on RFP, providing first line technical support, worked on Delivering POC.
  • Worked effectively with backend teams to provide the solution or proposal and experience in storage and virtualization technology, also has ability to quickly acquire any new knowledge.
  • SPOC for any interactions for effective communicate with C-level executives, senior decision-makers of the client.
  • Report directly to CEO of the company.
  • Collaborated with Account Managers to identify and capitalize on upselling and cross-selling opportunities.
  • Also proven track record in working collaboratively with cross-functional teams, including Customer Success Advisors, Sales teams, Engineering teams, and others.
  • Domain Knowledge: Networking, Wireless, Processor, OEM, Storage: Embedded Software, Semiconductor (RTL – GDS II), Digital Transformation, IoT, Cloud/Devops, QA. Tools Used - LinkedIn sales navigator, Salesforce, Lusha, HubSpot, SAP fieldglass.

Implementation Specialist

Digital Future of Education
Bangalore
06.2015 - 03.2016
  • Company Overview: Ensured outstanding customer satisfaction, maintaining it at 99.5% through attentive service delivery.
  • Post-Sale, Key account handling.
  • Focused solutions on industry-specific workflow, client base and protocols, tailoring implementations to client needs.
  • Documented specialized data and requirements to address business demands.
  • Configured, installed and handled troubleshooting tasks for variety of different applications.
  • Explained complex, technology-related issues in basic, understandable terms to clients.
  • Implemented training initiatives by incorporating industry trends and collaborating with senior leaders.
  • Cultivated relationships with sales team to support and supply corrective actions.
  • Configured and tested new software and hardware.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Tested new software and hardware prior to deployment.
  • Ensured outstanding customer satisfaction, maintaining it at 99.5% through attentive service delivery.

Education

PGDM - Embedded Software & VLSI

Keltron
Ernakulam
03.2015

Master of Science - Electronics Technology

The Oxford College of Science
Bangalore
06.2014

Bachelor of Science - Electronics Technology

BPC College
Ernakulam
06.2012

Skills

  • Strategic business initiatives
  • Business Planning
  • Business negotiation knowledge
  • Inside Sale
  • Key Account Management
  • Pre-sale
  • Microsoft skills
  • Leadership
  • Team building
  • Strong Technical skills
  • Negotiation
  • Vendor management
  • Strong Interpersonal skills
  • Commercial closures
  • Stakeholder interactions
  • Networking & executive relationships
  • Upselling & Cross selling
  • Customer Retention
  • SWOT analysis
  • Revenue growth
  • Client onboarding
  • Account management

Certification

  • The Complete digital marketing Course
  • Presales Management - IT services & Solutions providers

Accomplishments

  • 2017, Key Coordinator Award
  • 2018, Spot Recognition Award
  • 2019, Spot Recognition Award
  • 2020, Spot Recognition Award
  • 2021, Spot Recognition Award
  • 2022, Spot Recognition Award

Courses Certifications

  • The Complete digital marketing Course
  • Presales Management - IT services & Solutions providers

Personal Information

  • Total Experience: 9.3 Years of experience in Business development & Corporate sales.
  • Visa Status: Holding USA B1 visa valid till 2030.

Timeline

Account Manager

KPIT Technologies
06.2024 - Current

Senior Manager Business Initiatives

Fubeus Technology Private Limited
09.2016 - 02.2024

Implementation Specialist

Digital Future of Education
06.2015 - 03.2016

PGDM - Embedded Software & VLSI

Keltron

Master of Science - Electronics Technology

The Oxford College of Science

Bachelor of Science - Electronics Technology

BPC College

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Sonia John