Summary
Overview
Work History
Education
Skills
Timeline
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Sonia Johnson

Danville

Summary

Reliable team member with background in fast-paced environments including retail and hospitality. Possess strong communication skills, demonstrating ability to work collaboratively with diverse teams. Consistently contributed to customer satisfaction and business operations efficiency in previous roles. Known for problem-solving capabilities and adaptability across various tasks.

Overview

21
21
years of professional experience

Work History

Team Member

Loves Travel Stop
Pittsboro
02.2025 - Current
  • I provide customer service support to ensure customer satisfaction.
  • Greeted customers upon entering the store with friendly demeanor.
  • Maintained a clean and organized work area throughout shift.
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.

Guest Service Team Lead

Kwik Trip
Stewartville
04.2022 - 01.2025
  • Developed strong relationships with repeat customers through positive interactions.
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
  • Worked in the kitchen making breakfast, lunch, and bakery.
  • I maintained inventory by monitoring and ordering supplies timely.
  • Trained new employees in the kitchen and sales floor.
  • Cleaned and sanitized machines for the next day's business.

Department Supervisor

JCPenney
Rochester
07.2004 - 11.2011
  • Resolved customer complaints in a timely manner.
  • Monitored department operations to ensure productivity standards were met.
  • Trained employees on new processes or procedures as needed.
  • Trained and mentored new associates on department policies and procedures.
  • Performed opening and closing duties as part of management team and handled cash management.
  • Supervised, trained, and developed team members, enhancing their performance and professional growth.

Education

High School Diploma -

John Marshall High School
Rochester, MN
06-1999

Associate of Arts -

Rochester Community And Technical College
Rochester, MN
05-2004

Skills

  • Customer service
  • Cash handling
  • Point of sale
  • Retail operations
  • Supply restocking
  • Guest relations
  • Time management
  • Flexible schedule

Timeline

Team Member

Loves Travel Stop
02.2025 - Current

Guest Service Team Lead

Kwik Trip
04.2022 - 01.2025

Department Supervisor

JCPenney
07.2004 - 11.2011

High School Diploma -

John Marshall High School

Associate of Arts -

Rochester Community And Technical College

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Sonia Johnson