Sonia Kandari
New Delhi
Summary
Dynamic and results-driven professional with extensive experience in managing courier performance, handling shipping escalations, and optimizing operational efficiency. Proven track record in leading teams for effective Non-Delivery Report (NDR) management, ensuring timely COD remittances, and maintaining accurate inventory records. Skilled in data entry, report generation, and inventory management with a strong focus on customer satisfaction and sales performance. Adept at leveraging MIS tools to drive informed decision-making and streamline processes for improved operational outcomes.
Overview
5
5
years of professional experience
Work History
Head of Logistics
Laventrix SmartCare Pvt. Ltd.
New Delhi
06.2019 - Current
- Coordinated and managed courier proformas to ensure accurate documentation and timely processing of shipments.
- Monitored and tracked courier shipments using tracking systems to ensure on-time delivery and resolve any shipping issues.
- Leading a team in managing Non-Delivery Reports (NDRs), effectively addressing delivery issues, coordinating with logistics, and ensuring timely resolution to enhance customer satisfaction and operational efficiency.
- Liaised with courier companies to address and resolve any discrepancies or delays in shipping processes.
- Maintained detailed records of all courier shipments and proformas to support efficient logistics operations and financial audits.
- Reviewed and updated tracking information to provide real-time status updates and improve customer communication.
- Prepared and analyzed shipment reports to identify trends, optimize delivery processes, and support decision-making.
- Ensured timely receipt of COD remittances by coordinating with courier services and customers to expedite payment collection.
- Maintained detailed records of COD transactions, providing regular reports to support financial reconciliation and performance analysis.
- Reviewed and verified shipment data to ensure that all transactions were properly recorded, and any outstanding issues were addressed.
- Reviewed and adjusted business models regularly, based on courier performance and operational data, to optimize cost-effectiveness.
- Utilized MIS to maintain accurate shipment status to ensure effective monitoring and management..
- Maintained accurate inventory records and generated timely reports to ensure optimal stock levels and informed decision-making.
Senior NDR Executive
Ganix NutriCare Pvt. Ltd.
New Delhi
- Managed courier performance by monitoring key metrics, conducting performance reviews, and implementing improvement strategies to enhance service quality.
- Handled shipping-related escalations effectively, resolving issues swiftly to ensure minimal disruption and maintain customer satisfaction.
- Ensured timely receipt of COD remittances by coordinating with courier services and customers, and addressing any delays or discrepancies in payment processing.
- Managed customer relations by providing exceptional support, addressing inquiries and concerns, and ensuring a positive experience throughout the shipping process.
- Executed operational strategies to streamline processes and improve efficiency in shipment handling, load allocation, and cost management.
Senior Sales Executive
HDFC
New Delhi
- Executed targeted sales strategies for HDFC’s loan products, credit cards, life insurance (LI), personal insurance (PI), and general insurance (GI) to achieve and exceed sales goals.
- Conducted proactive outbound calls to prospective and existing customers, promoting a range of banking services, including loans, credit cards, and insurance products.
- Managed field executives for document collection, ensured timely submission of Daily Sales Reports (DSR) and sales updates to the sales manager, and sold HDFC Ergo products, including life insurance (LI), general insurance (GI), and personal insurance (PI).
Data Entry Operator
Apollo Hospital
New Delhi
- Entered and managed data for medicine and surgical instruments, maintained accurate stock reports, and shared daily updates with the supervisor to ensure inventory control and operational efficiency.
- Organized paper documents into digital filing system for easy access.
- Answered incoming phone calls and directed callers to appropriate departments and personnel.
- Tracked expiration dates for all drugs in stock and discarded expired items according to regulations.
- Prepared medication labels with item name and quantity.
Education
BBA - Accounting And Business Management
Sikkim Manipal University (SMU) Delhi
DelhiBachelor of Arts - BA Prog
PGDAV Collage
Nehru NagarSkills
- Logistics Coordination
- Customer Relations
- Problem-Solving
- Warehousing Operations
- Issue Resolution
- Leadership
- Operations Management
- Performance monitoring
- Staff Supervision
- Budgeting and cost control strategies
- Inventory Coordination
- Team Training
- Load Planning
- Shipping procedures
- Shipment Tracking
- Invoice reconciliation
- Teamwork and Cooperation
- Data Entry
- Work Planning
- Mentoring
Accomplishments
- Outstanding Achievement in Business Innovation
- Certificate of Appreciation for Long Service
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Timeline
Head of Logistics
Laventrix SmartCare Pvt. Ltd.
06.2019 - Current
Senior NDR Executive
Ganix NutriCare Pvt. Ltd.
Senior Sales Executive
HDFC
Data Entry Operator
Apollo Hospital
BBA - Accounting And Business Management
Sikkim Manipal University (SMU) Delhi
Bachelor of Arts - BA Prog
PGDAV Collage
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