Summary
Overview
Work History
Education
Skills
Work Preference
Timeline
Generic

Sonia Kanojia

Product Manager
Noida,Uttar Pradesh

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments.

Overview

9
9
years of professional experience

Work History

Quality Engineer

EMS
03.2022 - Current
  • Assisted in the design and implementation of new processes for improved product quality
  • Reviewed engineering drawings, process specifications, test requirements, inspection plans, and other technical documents for accuracy
  • Collaborated with cross-functional teams to develop solutions that improve overall product quality
  • Performed root cause analysis for detected faults and developed corrective actions
  • Analyzed design or requirement information for equipment or systems
  • Performed testing to determine functionality or optimization.

Technical Consultant

Telus international
, IN
01.2021 - 03.2022
  • Provided technical advice and guidance to customers on product use
  • Developed and implemented technical solutions for customer needs
  • Managed customer relationships by providing prompt support services
  • Performed troubleshooting tasks related to hardware components or software applications.

Claims Consultant

EXL
01.2018 - 12.2019
  • Investigated complex or high-value claims by interviewing claimants, witnesses, attorneys, medical personnel, and other involved parties
  • Developed strategies for resolving disputes between insureds and third parties in a timely manner
  • Negotiated settlements with claimants or their representatives on behalf of the insurance company
  • Reviewed documents such as police reports, bills, invoices, photographs
  • Related to claim processing
  • Provided guidance to customers regarding their coverage options and procedures for filing a claim
  • Assessed claims to ensure accuracy and completeness of documentation.

Process Advisor

Barclays
, IN
01.2015 - 12.2017
  • Monitored customer feedback systems to identify areas where additional process enhancements could be made
  • Trained staff members to implement and maintain approved and established process improvements in assigned functional areas
  • Kept meticulous reports and documentation detailing daily processing activities, updated logs and submitted timely reports for supervisor review.

Associate

Convergys
Gurgaon
08.2013 - 01.2015
  • Provided technical support to customers by responding to inquiries and resolving issues in a timely manner
  • Assisted customers with product installation, troubleshooting, and usage questions
  • Responded to customer emails and phone calls promptly, courteously, and professionally
  • Investigated customer complaints regarding product quality or service rendered
  • Ensured customer satisfaction through effective communication skills and problem resolution techniques
  • Identified areas of improvement in existing processes or procedures used for providing support services.

Education

Bcom (H) - Commerce

Delhi University, .D.P.S
08.2013

12th - Commerce

S.D.P.S
04.2010

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10th 05.2008

Skills

  • Critical Thinking
  • Problem solving techniques
  • Feature Prioritization
  • Product Strategy
  • Product Development
  • Product Development Lifecycle Management
  • User Experience and Usability
  • Team Collaboration
  • Cross-functional Collaboration
  • Quality Assurance
  • Root Cause Analysis

Work Preference

Work Type

Full Time

Location Preference

Hybrid

Important To Me

Company CultureWork-life balanceCareer advancementTeam Building / Company RetreatsFlexible work hoursPersonal development programs

Timeline

Quality Engineer

EMS
03.2022 - Current

Technical Consultant

Telus international
01.2021 - 03.2022

Claims Consultant

EXL
01.2018 - 12.2019

Process Advisor

Barclays
01.2015 - 12.2017

Associate

Convergys
08.2013 - 01.2015

Bcom (H) - Commerce

Delhi University, .D.P.S

12th - Commerce

S.D.P.S

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Sonia KanojiaProduct Manager