Sonia Kapoor
Noida
Summary
Dynamic professional with expertise in customer relationship management and problem resolution at Ienergizer. Demonstrated success in enhancing brand visibility through strategic content writing and SEO initiatives. Proficient in Microsoft Excel, showcasing strong analytical capabilities and a focus on quality assurance.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Accountant Intern
Imperial Solutions
Kolhapur
04.2025 - 05.2025
- Monitored cash flow activities including payments received from customers and payments made to suppliers.
- Developed spreadsheets to track budget performance against actual results.
- Performed data entry into various financial systems.
BPO International
Ienergizer
Noida
09.2024 - 03.2025
- Handled inbound and outbound calls for international clients, providing prompt and professional customer support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Met and exceeded quality benchmarks, including first call resolution, AHT (Average Handling Time), and CSAT (Customer Satisfaction Score).
Content Writer
IMTS Institute
Noida
06.2024 - 09.2024
- Developed keyword-rich SEO articles to promote brand awareness and improve organic search rankings.
- Proofread all written material prior to publication for grammar, punctuation and spelling errors.
- Edited and proofread content produced by team members, maintaining high quality standards.
Education
Bachelor of Arts - English
Gautam Buddha University
Greater Noida05-2024
High School Diploma -
Fr Agnel School
Greater Noida06-2021
Skills
- Customer relationship management
- Effective communication skills
- Problem solving and resolution
- Creative writing and editing
- Proofreading and quality assurance
- Critical thinking
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Multitasking
- Adaptability
- Basic SEO understanding
Accomplishments
- Top Performer Award: Achieved the highest call resolution rate for three consecutive months
- Content Excellence Award: Honored for writing high-traffic article in the education domain
Certification
- Diploma in technical writing from Henry Harvin
Timeline
Accountant Intern
Imperial Solutions
04.2025 - 05.2025
BPO International
Ienergizer
09.2024 - 03.2025
Content Writer
IMTS Institute
06.2024 - 09.2024
Bachelor of Arts - English
Gautam Buddha University
High School Diploma -
Fr Agnel School