Sonia Mansoor

• Built strong relationships with customers through positive attitude and attentive response.
• Addressed customer service overflow to reduce complaints.
• Delegated daily tasks, addressed employee questions and resolved scheduling issues.
• Oversaw staffing, scheduling and planning for employees
• Managed team workload to reach production targets.
• Handled day-to-day office operations and resolved any conflicts.
• Reminded technicians of monthly safety training and updated personnel records upon completion.
• Developed solid professional relationships to broaden efficiency of department.
• Managed team workload to reach targets for specific tasks.

Coordinate executive communications, including taking calls, responding to emails, and interfacing with clients

Preparing daily alerts through company’s CRM and preparing report for chairman

Prepare proposal service agreement and order form after payment confirmation from the client.

Coordinating with accounts department to generate the payment invoice for customers

Coordinating with client to update them regarding the process of services and immigration work.

Support all internal and external HR-related inquiries or requests.

Maintain digital and electronic records of employees.

Schedule interviews with the respective immediate heads or managers.

Assist with the recruitment process by identifying candidates, performing reference checks, and issuing employment contracts.

Maintain calendars of the HR management team.

Oversee the completion of compensation and benefit documentation.

Perform orientations and update records of new staff.

Updating the daily attendance for process of payroll.

Assisting with payroll administration

Maintaining and updating employee records

Assisting with termination process cancellation of visa, id insurance card etc.

Preparing leave management system

• General administration and coordination
• Answering all internal and external HR-related queries and requests
• preparing attendance and leave report in order to generate payroll
• Maintain both hard and digital copies of employees' records.
• Assist with the recruitment process by identifying candidates, performing reference checks and issuing employment contracts.
• Assist with performance management procedures.
• Schedule meetings, interviews, HR events and maintain agendas.

Work closely with senior managerial or directorial staff to provide administrative support.

Dealing with incoming email, highlight urgent correspondence and print attachment, faxes, and post,often corresponding on behalf of the manager.

Preparing quotation and coordinate with sales and technical team related to commercial and technical part.

Sending emails and proposals to customer and follow-up through calls.

Keep and maintain an accurate record of papers and electronic. correspondence on behalf of the managerial or administrative staff

Assist in the preparation and organizing of promotional material and events.

Receiving incoming and outgoing calls.