SONIA MJ
Ernakulam
Summary
Experienced and dedicated General Insurance professional with over 10 years of comprehensive experience in the General Insurance sector, specializing in Claims Management and Customer Relationship Handling. Proven track record in efficiently processing Personal Accident Claims, resolving customer grievances, and ensuring regulatory compliance. Adept at driving service excellence through strong communication, analytical skills, and a customer-eccentric approach. Recognized for delivering timely resolutions and fostering client trust through consistent, high-quality support. Seeking to leverage my expertise in a progressive organization committed to service innovation and operational excellence.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
Work History
OFFICE COORDINATOR
HDFC ERGO General Insurance Company Ltd.
01.2019 - 01.2025
- Claim Handling and Resolution& Office Operation, back-end Coordination.
- Maintaining MIS and Data Management
- Report Preparation (MIS)
- Attending walk-in customers , Managing All Kerala Customer relationship in HDFC Ergo.
- Customer direct escalation from call center (Kerala)
- Personal Accident Death Claim processing
- Claims Allocation and team coordination.
OFFICE ASSISTANCE
Insurance Surveyor's office
01.2017 - 01.2019
- Processed invoices and expenses to facilitate on-time payment.
- Completed clerical tasks such as filing, copying and distributing mail. Maintain office MIS data.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
OFFICE COORDINATOR (DATA ENTRY OPERATOR)
Reliance General Insurance Company Ltd
01.2010 - 01.2014
- Allocation of Motor Claims.
- Customer Service & MIS Handling claim data and claim cheque.
- Team coordination.
Education
Bachelor's Degree - B. Com
St. Thomas College (MG University)
ERNAKULAM, India 08.2010 - 09.2013
Skills
- Claims Adjudication Management
- Customer Grievance Redressal
- Team Coordination
- Operational Efficiency
- Report generation
- Customer escalation handling
- Office operations
- Team coordination
- MIS reporting
- Vendor relations
- Document management
Hobbies and Interests
- Listening to music
- Internet Surfing and Interacting with people
- Travelling
Personal Information
- Age: 34
- Date of Birth: 11/12/90
- Gender: Female
- Marital Status: Married
- Religion: Christian
Languages
English
Advanced
C1
Malayalam
Proficient
C2
Timeline
OFFICE COORDINATOR
HDFC ERGO General Insurance Company Ltd.
01.2019 - 01.2025
OFFICE ASSISTANCE
Insurance Surveyor's office
01.2017 - 01.2019
Bachelor's Degree - B. Com
St. Thomas College (MG University)
08.2010 - 09.2013
OFFICE COORDINATOR (DATA ENTRY OPERATOR)
Reliance General Insurance Company Ltd
01.2010 - 01.2014
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