SONIA PRASAD
Summary
Business Lead (Finance & Operation) with ~ 14+ years of substantial in-house operations and cost management experience. Extensive expertise in managing and improving business operations, global finance, and resources management. A demonstrated ability to successfully lead complex milestone-driven projects. Organized and dependable at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Finance & Operation Lead
Enterprise Services, Kyndryl Pvt India Ltd
05.2018 - Current
- Key responsibilities in my current role-
- Responsibilities are related to acting as a financial trusted source advisor for the leadership team and providing structured, consolidated analysis of business performance.
- Providing the necessary support and guidance to the team/projects and clients in subjects linked to Business Performance,Financial Data, Financial Analysis, Resource Management, Forecasts, Business plans, and Costs.
- Analyzed financial statements against forecasts to prepare high-level variance analysis.
- Created organizational structures to improve accounting and finance functions.
- Partnered with IT and operational leadership to develop financial business plans with detailed benchmarks.
- Forecasted trends and recommended improvements based on financial risk analyses.
- Analyze Ledger and other internal systems to ensure detailed costs and expenditures are recorded with accuracy and identify problems.
- Work effectively and maintain close linkage with Cross-functional team at other GEO and global BU counterparts within the business operation management to advance standard processes and deliverable and drives unit's management systems to facilitate communication and decision making.
- Financial management to control Budget - Raise necessary actions to reduce costs and/or increase opportunities for savings.
- Cost management, gathering all necessary documentation is aligned and processing quarterly billings of 3$M through Intercompany Agreement to more than 30 countries.
- Use the appropriate analytical technique and tools to address business problems about the current business processes and data manipulation, including data mining and data cleansing methods.
- Agile practices and business acumen achieve improved business outcomes and effectively interact with all clients.
- Resource and Vendor Management includes an analysis of key metrics such as availability, utilization, open seat status, allocation in the system, and identifying issues Vendor hiring, cost trends, purchase order, expense, and invoice settlement
- Reports and data analysis to the business unit leader.
Senior Analyst
Concentrix Daksh Services Pvt India Ltd
04.2014 - 05.2018
- Provide executive-level and administrative support to Directors & Vice Presidents.
- Ensures that the administrative functions of the Department or program assigned are effectively carried out; this may include analysis, reconciliation, report preparation, investigations, budget and purchasing research, travel, expense management, and account/program monitoring.
- Assists in preparing budgets by coordinating and compiling data, researching past revenue and expenditures, making projections for the following year, and making budget recommendations.
- Conducts special audits and research projects, including gathering, compiling, and analyzing information, and makes recommendations on courses of action at various levels of management reviews.
- Conduct effective interaction with both internal and external executives across geography.
- Work with payables on various cost submissions and artifacts.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
Project Coordinator
Concentrix Daksh India Ltd
07.2010 - 03.2014
- Execute project management administrative tasks.
- Prepare and manage project management documents, budgets, and schedules.
- Schedule stakeholder meetings, document, and generate reports.
- Support project managers and team members to help them complete project tasks.
- Tracked hours and expenses to keep project on task and within budgetary parameters.
- Coordinated presentations for customers and project members to detail project scope, progress and results.
- Provided input and feedback on departmental initiatives, directives and strategies to contribute to project success.
- Kept projects on schedule by managing deadlines and adjusting workflows.
Senior Technical Support Customer Executive
IBM Daksh India Ltd
09.2008 - 06.2010
- Escalation Team Manage escalations with customers and partners
- Participated in process reviews and process modeling
- Maintains documentation and writes operating procedures
- Manage the team's performance in terms of Quality scores and analyzing, maintaining, andsending team data to the team
- Mentored and trained new teammates on product knowledge and handling.
Technical Customer Support Executive
IBM Daksh India Ltd
05.2007 - 09.2008
- For UK-based ISP company
- Identified issues, analyzed information and provided solutions to problems.
- Mastered configuring advanced devices.
- Managed issues related to Operating Systems and ISP configuring.
- Considers and processes customer requests, changes, and/or complex incidents according to contractual commitments.
- Identifies problems, analyzes their cause, proposes, and implements a corrective action plan.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
Education
Masters - Economics
Nowrosjee Wadia College, Pune University
2009
Bachelors - Economics
Nowrosjee Wadia College, Pune University
2007
Skills
- Financial analysis and reporting
- Business Analysis
- Managing Operations and Efficiency
- Project Management
- Budgeting and Resource Management
- Microsoft Office
- Staff Management
Certification
IBM Be Leadership | 2021IBM Blue Core Coach | 2021IBM New Collar Professional Skills | 2020Scrum Foundation Professional Certificate | 2020Finance & Accounting Essentials | 2019Big Data & Data Science Foundation | 2019IBM Blockchain Essentials | 2019IBM Agile Explorer & Agile Advocate | 2018Business Analysis Certified Professional (IIBA), Imarticus Learning, Pune | 2017Advanced Excel Dashboards & Visualization Training, AFCKS Technology, Pune| 2016Microsoft Advance Excel Training, AFCKS Technology, Pune | 2015HR Executive Diploma in Management, IILM Institute of Business Management, Delhi | 2015
Accomplishments
2022: 100% Recovery made for APAC countries and saving of USD 50k achieved.
2020-2021: Project resource database roll out across IBM geographies.
Received appreciation and recognition from the leadership for achieving the requisite accuracy in the project as the tool was being used as a baseline in many areas, from the management system to billing.
APCJ 100% completion of billing was completed for Kyndryl instance and recovery made for Q4.
2019: Achieved 100% closure of intercompany billings and recovery for ASEAN & EU countries, achieving the 2019 financial targets.
Enhanced the resource management process of 700+ HC and achieved business and financial goals.
Timeline
Finance & Operation Lead
Enterprise Services, Kyndryl Pvt India Ltd
05.2018 - Current
Senior Analyst
Concentrix Daksh Services Pvt India Ltd
04.2014 - 05.2018
Project Coordinator
Concentrix Daksh India Ltd
07.2010 - 03.2014
Senior Technical Support Customer Executive
IBM Daksh India Ltd
09.2008 - 06.2010
Technical Customer Support Executive
IBM Daksh India Ltd
05.2007 - 09.2008
Masters - Economics
Nowrosjee Wadia College, Pune University
Bachelors - Economics
Nowrosjee Wadia College, Pune University
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