Overview
Work History
Education
Skills
Timeline
AccountManager
SONIA SEHGAL

SONIA SEHGAL

NEW DELHI

Overview

14
14
years of professional experience
2
2
years of post-secondary education

Work History

Sales Team Leader

Trident Info LLC
Dubai
04.2024 - 08.2024
  • Monitored daily sales activities and provided feedback to team members.
  • Established standards of excellence in customer service, product knowledge, and communication skills.
  • Resolved customer complaints promptly and efficiently.
  • Solved and quickly met customers' needs to maintain high satisfaction ratings.

Customer Relationship Officer

Quess Corp Ltd { Bharti Airtel Ltd }
New Delhi
11.2023 - 03.2024
  • Mentored junior team members and managed employee relationships.
  • Supported sales team members to drive growth and development.
  • Consulted with customers to resolve service and billing issues.
  • Facilitated communication between management teams and clients regarding issues or concerns that arise during projects.

Customer Relationship Officer

V5 Global Service { Bharti Airtel Ltd }
New Delhi
08.2018 - 08.2022
  • Conducted regular reviews of customer feedback, identified areas for improvement, and implemented changes accordingly.
  • Identified opportunities to upsell products or services to existing customers.
  • Provided training sessions for new Customer Relationship Officers on best practices for interacting with customers.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Cashier

Denave India Pvt Ltd [ Bharti Airtel Ltd }
New Delhi
10.2014 - 08.2018
  • Stocked shelves with merchandise when needed.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Operated cash register or POS system to receive payment by cash, check and credit card.

Cashier

Satyam Cineplex Ltd
New Delhi
01.2011 - 09.2014
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Issued receipts, refunds, credits or change due to customers.
  • Answered customer inquiries regarding store policies and procedures.

Education

Bachelor of Arts -

Delhi University
New Delhi
2011.03 - 2013.04

Skills

  • Team Management
  • Sales closing
  • Performance Management
  • Upselling strategies

Timeline

Sales Team Leader

Trident Info LLC
04.2024 - 08.2024

Customer Relationship Officer

Quess Corp Ltd { Bharti Airtel Ltd }
11.2023 - 03.2024

Customer Relationship Officer

V5 Global Service { Bharti Airtel Ltd }
08.2018 - 08.2022

Cashier

Denave India Pvt Ltd [ Bharti Airtel Ltd }
10.2014 - 08.2018

Bachelor of Arts -

Delhi University
2011.03 - 2013.04

Cashier

Satyam Cineplex Ltd
01.2011 - 09.2014

Similar Profiles

CREATE PROFILE
SONIA SEHGAL